Smoother mountain lodge bookings
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26/03/27 A Smoother Way to Book Mountain Lodges — System Renewal Announcement
Thank you for using our services.
We have renewed our mountain lodge reservation system.
It is now smoother and more convenient to use.
New Features
1. Manage your reservations via My Page
You can now modify or cancel your reservations anytime, 24/7, from your My Page.
No need to contact us by phone or email.
2. Credit card payments available
You can now pay by credit card, making the payment process easier and more convenient.
3. Waitlist feature
Even if a lodge is fully booked, you can now join a waitlist.
4. Smooth check-in
Simply scan the QR code shown in your reservation details on My Page at the self check-in terminal for a quick and smooth check-in.
Please make sure to complete your companion information in advance.
5. Introduction of reservation deposit system
To ensure fair access for all guests, we have introduced a reservation deposit system. The deposit will be applied toward your accommodation fee and can be used for date changes within the same season.
For more details, please see "Booking Deposit".
We will continue improving our services to provide you with a more comfortable experience.
We hope you enjoy using our new reservation system.
If you have any questions, please feel free to contact us.
Customer Feedbacks
5Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
5Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
The semi-private booth was very comfortable. The food was delicious, and I was completely full—I’m very satisfied! The Sky Restaurant was one of the highlights of my trip. I was really looking forward...
We’re so glad you enjoyed your semi-private room, the meals, and the Sky Plaza. Thank you for the photos of your meals and dessert, too. We’re sorry we didn’t have the ptarmigan T-shirt in the color and size you wanted. We hope you’ll find your favor...
5Service: 4 Room: 5 Breakfast: - Dinner: 4 Bath: -
Overall, it’s spacious and clean, making it a comfortable place to stay. The restaurant felt like a hotel dining room, and the cafeteria had a relaxing atmosphere that was perfect for enjoying a meal....
We’re so glad you enjoyed the spacious lodge and the relaxed atmosphere of both the Sky Plaza and our dining hall. Hearing that you found the lodge beautiful against the backdrop of Mt. Hakuba means a great deal to us. Thank you for the photo, too. Y...
5Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
The staff were all very kind, and I had a truly pleasant stay. I was especially surprised to find that the restrooms were equipped with Washlet bidets‼️ The food was delicious, the views were beautifu...
We’re so happy you enjoyed such a luxurious time with us, from our staff’s hospitality and the bidet toilets to the meals and the views. Hearing that the talk on our 120-year history resonated with you is a great encouragement to us. Thank you also f...
5Service: 5 Room: 5 Breakfast: 5 Dinner: 4 Bath: -
All the staff members were very polite and always smiling, which made my stay very pleasant. I was so, so happy when they served me miso soup and tea while I was eating my bento in the morning. Thank ...
We are so happy our staff helped make your stay a comfortable one, and glad the miso soup and tea warmed you up with your packed breakfast. Thank you also for the beautiful photo of the hut and Mt. Goryu in the morning glow. We look forward to welcom...
5Service: 5 Room: 2 Breakfast: - Dinner: 4 Bath: -
I was surprised at how clean the restrooms were. Dinner was delicious, and the staff were very helpful. If I had to mention one thing, it would be that the futons were a bit narrow—if I reached out, I...
We are delighted you were impressed by how clean the toilets were, and glad you enjoyed our signature curry. Thank you for the photo, too. As for the narrow sleeping space, we will keep looking for ways to help guests rest as comfortably as possible ...
5Service: 5 Room: - Breakfast: - Dinner: - Bath: -
This was my first time visiting, and I was pleased with the courteous service at the front desk. I was very impressed by how the staff carefully administered first aid to an injured hiker while showin...
Thank you for camping at Hakuba Oike, and we’re glad our reception and staff left such a good impression. Up in the mountains, keeping every hiker safe is what matters most to us. Thank you also for the beautiful photo of the tent site at sunset. We ...
5Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: 5
A very comfortable mountain lodge—I’d love to come back and stay again. It’s fully equipped, and it’s such a treat to have these amenities and services at such a high altitude!
We’re so happy you found our lodge so comfortable, and that our facilities and service made your time high in the mountains feel special. Thank you also for the beautiful photos of the lodge under clear skies. We look forward to welcoming you back to...
5Service: 5 Room: 5 Breakfast: 4 Dinner: 5 Bath: 5
There's nothing more relaxing than taking a bath. Thank you for your warm hospitality; the food was great, too.
We’re so happy you felt our warm hospitality and enjoyed the meals. Thank you for the photo of your dinner, too. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps, for another relaxing stay.
5Service: 5 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
I could really tell how close the staff were, and I thought it was a wonderful mountain lodge. The restrooms were also very clean, which was great. If I had one wish, it would be for a lounge where gu...
We’re so happy you enjoyed the friendly atmosphere among our staff, the clean restrooms, and our curry and packed lunch. Thank you for the photos of your meals, too. We’ll keep your suggestion about a lounge in mind, and if you’d like a smaller porti...
5Service: 5 Room: - Breakfast: - Dinner: - Bath: -
It was convenient to be able to change my reservation online. The sunrise was absolutely beautiful.
We’re so glad you found it easy to change your reservation online. Thank you also for the stunning photo of the sunrise over the sea of clouds. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps, to greet another sunrise fro...
5Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: 5
I stayed here the night before heading to Mt. Hakuba. The staff were kind and helpful, and the entire inn was very clean and well-maintained. Above all, I was so grateful to have a bath—it really warm...
Thank you for choosing us for your night before climbing Mt. Hakuba. We’re so happy you enjoyed our staff’s kindness, the clean lodge, and especially the pork hot pot. Thank you for the photo of your dinner, too. Room arrangements depend on how busy ...
5Service: 4 Room: 4 Breakfast: 4 Dinner: 5 Bath: -
It was my first time staying at a mountain hut, and I had a very comfortable stay. It was simply enormous, and it felt almost surreal to see such a magnificent building at such a high altitude. I also...
We’re so glad your very first mountain hut stay was such a comfortable one, and that you enjoyed the 120th anniversary talk. Thank you for the photos, too. We hope your future mountain hut adventures lead to many wonderful journeys, and we look forwa...
5Service: 5 Room: 5 Breakfast: - Dinner: 5 Bath: -
I’d been wanting to stay here for a while, so I’m very satisfied. It was just as I expected. Thanks to that, I felt great the next day, too. Thank you very much.
We’re so happy your long-awaited stay at Hakuba Sanso was everything you hoped for, and that you felt great on the trail the next day. Thank you for the lovely photos of the ridgeline and your meal. We hope to welcome you back to the mountains of Hak...
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3.88 (
4.42 (
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4.29 (
It’s a mountain lodge with 120 years of history—Japan’s first hotel-style mountain lodge—and I thought it was wonderful. ・Sky Plaza has a fantastic restaurant. ・The staff at Sky Plaza were very kind. ...
We’re truly happy you enjoyed so much of your stay, from the meals and talk at the Sky Plaza to our staff’s kindness and the restrooms. Thank you for the great photos from the summit, too. Your warm words of encouragement give us strength as we carry...