Smoother mountain lodge bookings
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26/03/27 A Smoother Way to Book Mountain Lodges — System Renewal Announcement
Thank you for using our services.
We have renewed our mountain lodge reservation system.
It is now smoother and more convenient to use.
New Features
1. Manage your reservations via My Page
You can now modify or cancel your reservations anytime, 24/7, from your My Page.
No need to contact us by phone or email.
2. Credit card payments available
You can now pay by credit card, making the payment process easier and more convenient.
3. Waitlist feature
Even if a lodge is fully booked, you can now join a waitlist.
4. Smooth check-in
Simply scan the QR code shown in your reservation details on My Page at the self check-in terminal for a quick and smooth check-in.
Please make sure to complete your companion information in advance.
5. Introduction of reservation deposit system
To ensure fair access for all guests, we have introduced a reservation deposit system. The deposit will be applied toward your accommodation fee and can be used for date changes within the same season.
For more details, please see "Booking Deposit".
We will continue improving our services to provide you with a more comfortable experience.
We hope you enjoy using our new reservation system.
If you have any questions, please feel free to contact us.
Customer Feedbacks
5Service: 5 Room: 5 Breakfast: - Dinner: 4 Bath: -
5Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
I had a reservation for a large room, but was grateful for the semi-private room, which made me feel relaxed.
Thank you very much for staying with us. We are glad to hear that you were able to relax and enjoy your stay comfortably with the room arrangement we could provide based on the availability on the day. At mountain huts, room assignments may vary de...
5Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
Even though our arrival was later than scheduled, they handled it without a single look of displeasure. They did not blame us at all for our poor workmanship in filling out the forms. We were give...
Thank you very much for staying at Hakuba Sanso. We understand you must have been very tired upon your arrival that day. We were relieved to know that you arrived safely. We are also pleased to hear that you were able to spend your time comfortably...
5Service: 4 Room: 4 Breakfast: 4 Dinner: 3 Bath: -
This was my third visit to Mt. Hakuba, but my first time to stay there, only passing in front of the hut and using the nice cafeteria (not open yet this time). I had booked a shared room, but they let...
Thank you very much for staying at Hakuba Sanso Lodge. We were delighted to hear that, after visiting Mt. Hakuba many times, you chose to stay at Hakuba Sanso during the early season shortly after opening. Thank you also for your kind comments rega...
5Service: 5 Room: 5 Breakfast: - Dinner: 5 Bath: -
We stayed at Hakuba Sanso on May 6, the last day of GW. We arrived later than planned and apologize for any inconvenience caused by the staff. We were immediately served a warm hamburger steak/curry, ...
Thank you very much for staying at Hakuba Sanso during the Golden Week holiday period. We understand that your arrival was later than expected, but we are very glad to hear that you arrived safely and that the meal helped prepare you for your trek s...
5Service: 5 Room: 5 Breakfast: - Dinner: 5 Bath: -
Thank you for your hospitality on May 6. At this time of year, the temperature at night near the summit of the mountain is near zero degrees Celsius, so it is freezing, but we were prepared for the c...
Thank you very much for staying at Hakuba Sanso. We are very happy to hear that you had a comfortable stay during the spring snow season. At this time of year, temperatures around Mt. Shirouma can drop close to 0°C during the early morning and eveni...
5Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
We used the room on the first day of our stay. The room was shared, but since it was empty, we were allowed to use it as a private room. The room was warm and sunny, so it was comfortable, and most im...
Thank you very much for staying with us on the opening day of the season. We sincerely appreciate your kind and detailed feedback. We are glad to hear that, as it was relatively quiet, you were able to enjoy your stay in a more private and relaxed s...
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4.50 (
4.17 (
The staff was friendly and gave us detailed information about the route to Mt. Goryu. The room was clean, warm and comfortable, even recharged. I have never been to a mountain lodge where there are no...
Thank you very much for staying with us. We are delighted to hear your kind words about our staff and the comfort of your room. We are also glad that our guidance on the climbing route was helpful. As mountain huts can sometimes be less convenient, ...