Smoother mountain lodge bookings
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26/03/27 A Smoother Way to Book Mountain Lodges — System Renewal Announcement
Thank you for using our services.
We have renewed our mountain lodge reservation system.
It is now smoother and more convenient to use.
New Features
1. Manage your reservations via My Page
You can now modify or cancel your reservations anytime, 24/7, from your My Page.
No need to contact us by phone or email.
2. Credit card payments available
You can now pay by credit card, making the payment process easier and more convenient.
3. Waitlist feature
Even if a lodge is fully booked, you can now join a waitlist.
4. Smooth check-in
Simply scan the QR code shown in your reservation details on My Page at the self check-in terminal for a quick and smooth check-in.
Please make sure to complete your companion information in advance.
5. Introduction of reservation deposit system
To ensure fair access for all guests, we have introduced a reservation deposit system. The deposit will be applied toward your accommodation fee and can be used for date changes within the same season.
For more details, please see "Booking Deposit".
We will continue improving our services to provide you with a more comfortable experience.
We hope you enjoy using our new reservation system.
If you have any questions, please feel free to contact us.
Customer Feedbacks
5Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
5Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
The Washlet and free Wi-Fi are fantastic. The sleeping berths at Kaiko-na are narrow and feel a bit cramped. Overall, though, it’s a very nice mountain hut.
So glad the washlets and free Wi-Fi impressed you. Thank you for the feedback about the bed width — we'll keep it in mind. Great to hear the lodge left you with such a positive overall impression. Thank you for the photos too. We hope to welcome you ...
5Service: 4 Room: 5 Breakfast: - Dinner: 5 Bath: -
I’ve heard that the Goryu Mountain Lodge used to get extremely crowded back in the days before the COVID-19 pandemic, when they had a “no one turned away” policy—partly due to its location. My father...
Thank you for sharing your father's memories from decades ago, it really brought home how much things have changed at the hut over time. We're glad you were comfortable with dinner, the room, and the washlet-equipped restroom. Thanks as well for noti...
5Service: 5 Room: 3 Breakfast: - Dinner: 5 Bath: -
I really enjoyed the lecture and concert at Sky Plaza. Thank you very much. It’s a shame I couldn’t see the view from the window.
So glad you enjoyed the talk and concert at Sky Plaza. Sorry the view from the windows wasn't visible this time — that comes down to the weather quite a bit, so we hope you're blessed with clearer skies next time. Thank you for the photo too, that se...
5Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
Thank you so much for everything. Thanks to you, I was able to enjoy the most amazing views. Thank you very much.
So glad you got to take in some spectacular views. Thank you for the photo as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
5Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
The staff were wonderful, and the facility was clean. The food was delicious, and the restrooms didn't smell. I think everything was wonderful.
Hearing that everything from our staff's service to the cleanliness of the lodge and the meals came together so well truly makes us happy. Glad the toilets made for a comfortable experience too. Thank you for the photo too, that looks delicious. We h...
5Service: 5 Room: - Breakfast: 5 Dinner: 5 Bath: -
Mount Goryu—I’ve always dreamed of visiting it. The scenery, the mountain hut, and the staff’s hospitality were all top-notch. The rooms and restrooms were incredibly clean—just like a hotel. I defini...
We're happy Mt. Goryu was finally within reach for you after all that time. It means a lot to hear such kind words about the view, the hut, and even the restrooms. Thank you for the photo as well. We hope to welcome you back to the mountains of Hakub...
5Service: 5 Room: - Breakfast: - Dinner: - Bath: -
I used the campground. It was easy to set up a tent there, and there were just the right amount of rocks. The snack bar serves meals like Chinese rice bowls until 2:00 p.m. and sells drinks and bread ...
Thank you for sharing your thoughts on the campsite. Despite the rocky terrain, we're glad it was manageable to pitch a tent. We're also happy you were able to enjoy a meal and shop at the store. With reception being unreliable up there, we're reliev...
5Service: 5 Room: 4 Breakfast: 5 Dinner: 3 Bath: -
The breakfast was the best I’ve ever had at a mountain lodge. I don’t eat much, so I usually leave some rice in my curry, but I finished every last bite of breakfast. The room was clean, and best of a...
Hearing that breakfast was the best you've had at a mountain hut means a great deal to our whole staff. Thank you also for mentioning how clean you found the room and restrooms. It's a shame the fog kept you from the views, but that just gives you a ...
5Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: 5
Thank you for everything. Thank you so much for taking the time out of your busy schedule to find my lost item.
Glad we were able to help track down your lost item. Thank you for the photo too, what a beautiful sunset. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
5Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: 4
At check-in, I received advice regarding my itinerary, including the weather forecast, which allowed me to think things through calmly and make a decision. I’d like to express my gratitude once again....
We were glad we could talk through your itinerary at check-in, including the weather forecast, and that it helped you make a calm decision. Thank you for the photo of your meal as well. We hope to welcome you back to the mountains of Hakuba, in the J...
5Service: 5 Room: 4 Breakfast: 5 Dinner: 4 Bath: -
While it’s understandable that the water pressure isn’t great right at the summit, the restroom facilities and other amenities at the Northern Alps Summit were excellent, and I was truly impressed by ...
Thank you for understanding about the limited water — being located just below the summit, we do our best to use this precious resource carefully. We're delighted the toilets stood out to you among facilities across the Japanese Alps — we renovated t...
5Service: 5 Room: 5 Breakfast: 5 Dinner: - Bath: -
This was my first time camping in a tent, but the location was wonderful, the staff at the lodge were very kind, and the water stations and restrooms were convenient—I can’t thank you enough. I was al...
So glad your first time camping turned out to be at such a wonderful spot. Also happy our staff's kindness came through during your stay. Relieved to hear the water and toilet facilities didn't cause any inconvenience. Glad the boxed lunch you ordere...
5Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
It was a very informative lecture that allowed me to learn about the history of Hakuba Sanso and discover its official name. I also thoroughly enjoyed the cello and piano performance at the restaurant...
We're honored the talk on Hakuba Sanso's history felt meaningful to you. Glad the cello and piano performance at Sky Plaza made for such a wonderful moment as well. Also happy the washlet added to your comfort during your stay. Thank you for the phot...
4.31 (
3.86 (
4.43 (
4.50 (
The staff are very pleasant to deal with. I'm satisfied with the food, the facilities, and the restrooms.
So glad our staff's service felt warm and pleasant. Great to hear the meals, facilities, and toilets all met your expectations. Thank you for the photos too, everything looks delicious. We hope to welcome you back to the mountains of Hakuba, in the J...