Disclosure Based on the Act on Specified Commercial Transactions - YamaYado Hub | Mountain Lodge Booking for Hikers, Connecting Trails and Stays

Seller	HAKUBAKAN Co., Ltd.
Representative	Teiichi Matsuzawa
Address	399-9301 6307-Ro, Hokujyo, Oaza, Hakuba Village, Kitaazumi District, Nagano Prefecture
Phone Number	0261-72-2002 Hours: 9:00–17:00 (open daily during the season)
Email Address	support@yamayado.com
URL	https://yamayado.com
Price	Listed for each product or accommodation plan
Additional Charges	Consumption tax and accommodation tax (if applicable)
Payment Method	Online credit card payment and on-site cash payment (may not be available depending on the plan)
Payment Timing	The timing of payment for accommodation charges and other fees varies depending on the accommodation plan, and will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page. Credit card information may be required at the time of booking, but charges may not be made immediately.
Service Provision Timing	On the accommodation date for each reservation
Formation of Booking	For instant bookings, the booking is concluded when the reservation is completed. For inquiry-based bookings, the booking is concluded after the reservation is submitted and the operator accepts the booking request.
Cancellation Method	Accommodation bookings may be cancelled through My Page.
Cancellation Deadline	The cancellation deadline varies depending on the accommodation plan, and will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page.
Cancellation Fee	Cancellation fees vary depending on the accommodation plan. Cancellation fees may be set as a fixed amount under certain conditions (including a reservation deposit method), or as a rate based on the number of days between the cancellation date and the accommodation date, or by any other method determined by us. The applicable conditions, amount, refundability, and other details will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page.
Date Change	Whether a reservation date can be changed, the deadline for change, and other conditions vary depending on the accommodation plan. Details will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page.
Refunds	Whether a refund is available and the applicable conditions vary depending on the accommodation plan, and will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page. Refund conditions in cases where the accommodation service cannot be provided due to reasons attributable to us or the accommodation facility shall also be governed by those descriptions.

Seller

HAKUBAKAN Co., Ltd.

Representative

Teiichi Matsuzawa

Address

399-9301 6307-Ro, Hokujyo, Oaza, Hakuba Village, Kitaazumi District, Nagano Prefecture

Phone Number

0261-72-2002
Hours: 9:00–17:00 (open daily during the season)

Email Address

support@yamayado.com

URL

https://yamayado.com

Price

Listed for each product or accommodation plan

Additional Charges

Consumption tax and accommodation tax (if applicable)

Payment Method

Online credit card payment and on-site cash payment (may not be available depending on the plan)

Payment Timing

The timing of payment for accommodation charges and other fees varies depending on the accommodation plan, and will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page. Credit card information may be required at the time of booking, but charges may not be made immediately.

Service Provision Timing

On the accommodation date for each reservation

Formation of Booking

For instant bookings, the booking is concluded when the reservation is completed. For inquiry-based bookings, the booking is concluded after the reservation is submitted and the operator accepts the booking request.

Cancellation Method

Accommodation bookings may be cancelled through My Page.

Cancellation Deadline

The cancellation deadline varies depending on the accommodation plan, and will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page.

Cancellation Fee

Cancellation fees vary depending on the accommodation plan.
Cancellation fees may be set as a fixed amount under certain conditions (including a reservation deposit method), or as a rate based on the number of days between the cancellation date and the accommodation date, or by any other method determined by us.
The applicable conditions, amount, refundability, and other details will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page.

Date Change

Whether a reservation date can be changed, the deadline for change, and other conditions vary depending on the accommodation plan.
Details will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page.

Refunds

Whether a refund is available and the applicable conditions vary depending on the accommodation plan, and will be shown on each plan detail page, booking confirmation screen, booking confirmation email, or My Page.
Refund conditions in cases where the accommodation service cannot be provided due to reasons attributable to us or the accommodation facility shall also be governed by those descriptions.