After your booking is completed, a confirmation email will be sent to your registered email address. You can also check your booking details on My Page.

If you have not received the email, please check the following:

• Whether the email address entered at the time of registration is correct.
• Your spam or junk mail folder and email reception settings.
• Please make sure you can receive emails from "yamayado.com".
• Whether your booking was completed successfully on My Page.

If the issue is not resolved, please contact us.

You can check your booking details on My Page.

For dates marked as available for cancellation waitlist, you can submit a waitlist request from My Page.

If a room becomes available, an "availability notification" email will be sent simultaneously to customers on the waitlist. Please note that your booking is not confirmed at that stage, and the booking will be secured by the customer who completes the booking process first.

Your booking may already have been completed, so please first check My Page. If no booking appears, please wait a little while and try again. If the issue continues, please contact us.

Bookings through the system are limited to a maximum of 20 guests. For groups of 10 or more, corporate or school use, or if it is difficult to complete a standard web booking or credit card registration, please contact us. We will review your request and provide individual guidance.

This varies depending on the plan, but bookings can be made up to approximately 7 months (210 days) in advance.

Please contact us from the inquiry section on My Page. If you click "Inquiry" from the booking detail screen, your booking information will be entered automatically for your convenience.

For standard mountain hut bookings, you are asked to register a credit card when making a booking.

At the time of booking, the full accommodation amount is held against your card, but no actual charge is made at that stage. The total amount will be charged after your stay.

In addition, the reservation deposit system is a rule that applies only in the event of cancellation, and it is not a system in which only the reservation deposit is paid in advance at the time of booking. Please see About Reservation Deposits and Payment Methods for details.

At the time of booking, we carry out a card authorization for the full accommodation amount. Depending on your card issuer, the amount may appear on your card notification or statement shortly after booking, but with a standard credit card, this does not mean that the final charge has been confirmed at that stage.

The total amount will be charged after your stay.

The reservation deposit system is a rule that applies when a booking is cancelled. It is not a system in which only the reservation deposit is paid in advance at the time of booking. Please see About Reservation Deposits and Payment Methods for details.

At the time of booking, we carry out a card authorization for the full accommodation amount. At this stage, with a standard credit card, the final charge has not yet been confirmed.

Depending on your card issuer, the amount may appear on your card notification or statement, but the timing of the reversal or refund reflection varies depending on the card issuer.

If you use a debit card or prepaid card, it may appear as though the amount has been deducted temporarily from your balance, and it may take around one month for the amount to be refunded, or possibly longer depending on the card issuer's policies. We are sorry for the inconvenience, but for details regarding the timing, please contact your card issuer directly.

An 11-yen small-amount authorization may appear for card validity verification. In most cases, it is cancelled shortly afterwards and does not become an actual charge.

However, if you use a debit card or prepaid card, the amount may be temporarily deducted from your balance and refunded later. The timing of the refund varies depending on the card issuer.

This is the process of confirming card availability and securing the available balance for the full accommodation amount at the time of booking. No actual charge is made at this stage, and the total amount is confirmed after your stay.

The total amount will be finalized after your stay.

If you use additional services or make purchases on site, please make payment directly at the lodge.

Visa, MasterCard, JCB, AMEX, and Diners are accepted.

We are sorry, but VISA gift cards cannot be used.

Debit cards and prepaid cards may be accepted in some cases, but they may not be available depending on the specifications of the card issuer or issuing company.

In addition, when the card is authorized at the time of booking or when the payment is finalized after your stay, it may appear as though an immediate deduction or a temporary double charge has occurred. Since the timing of refunds and statement updates varies depending on the card issuer, we recommend using a credit card for a smoother process.

Receipts for credit card payments can be viewed on My Page after the payment has been finalized. Please note that changes to the receipt amount, splitting receipts, combining multiple bookings, or postal delivery are not available.

Before the reservation deposit becomes applicable, booking changes cannot be made from My Page due to system specifications.

We are sorry for the inconvenience, but please make a new booking with your preferred details.

After the reservation deposit becomes applicable, the "Change Booking" button will be available on My Page.

Since "Dinner & Breakfast Included" and "Breakfast Bento" are different booking contents, if you would like a breakfast bento, you will need to change to the applicable plan content.

Before the reservation deposit becomes applicable, plan changes cannot be made from My Page, so please make a new booking with your preferred details and select the optional "Breakfast Bento" under the applicable plan.

After the reservation deposit becomes applicable, changes can be made from My Page, but we may not be able to accept the change depending on availability. In that case, please contact us.

Your hiking route and the number of bento meals can be changed on My Page.

Before the reservation deposit becomes applicable, changes to the date, number of guests, meal plan, or room type cannot be made from My Page. Please make a new booking with your preferred details.

After the reservation deposit becomes applicable, changes can be made from My Page only for bookings at the same mountain hut. The deadline for changing to a later stay date is 3:00 PM on the day of use, and the maximum number of changes is 10.

Please note that we may not be able to accept changes depending on availability. If the conditions are met for changing the date to another date at the same mountain hut within the same season, the reservation deposit may be carried over. Please see About Reservation Deposits and Payment Methods for details.

Before the reservation deposit becomes applicable, corrections to the breakdown cannot be made from My Page. We are sorry for the inconvenience, but please make a new booking with your preferred details.

After the reservation deposit becomes applicable, you may be able to make corrections from My Page depending on availability. If changes cannot be made, please contact us.

Even after the reservation deposit becomes applicable, the process may not be completed depending on availability or the conditions of the requested change. In that case, please contact us.

You can cancel at any time from the booking detail screen on My Page.

For standard cancellations, only the reservation deposit will be charged depending on the conditions.

The reservation deposit applies only when both of the following conditions are met: more than 1 hour has passed since the booking was completed, and the cancellation is made from 30 days before the stay date onward.

No reservation deposit applies if the booking is cancelled within 1 hour of completion, or 31 days or more before the stay date. Please note that cancellations made after 3:00 PM on the day of use and no-shows will be charged 100% of the accommodation fee.

We are sorry, but the reservation deposit is non-refundable. The same policy applies in the event of cancellation due to weather conditions, illness, or other personal circumstances.

Please note that if you stay as booked, the reservation deposit will not be charged separately in addition to the accommodation fee; it will be applied as part of the accommodation fee.

Once your booking status changes to "Completed," you can post a review from the booking detail screen on My Page.

You can edit your post from the booking detail screen on My Page. We are sorry, but deletion is not available.

Review content is published after being checked by the facility. In addition, if the content is judged not to comply with the posting guidelines, publication may be withheld. Thank you for your understanding.