A confirmation email will be sent to your registered email address immediately upon completion of your reservation. A reminder email will also be sent the day before your stay.

If you have not received the email, the following may be the cause:

• The email address entered during registration was incorrect. ⇒ Please verify or update it via "Account Settings" in My Page.
• Your email provider is filtering emails by domain (sender address).
• The "Submit" button was not fully clicked during the booking process.

Pay on-site: Payment is made directly at the accommodation upon arrival.
Online card payment: Payment is processed at checkout. Billing dates may vary depending on your card provider. Please contact your card company for details.

Payment method changes cannot be made through the system. Please contact us for assistance.

You can modify your reservation details directly from the reservation detail page in My Page. A confirmation email will be sent once your changes have been saved.

Your reservation details are available in My Page.

Your reservation may have been completed despite the error. Please check My Page first. If no reservation is found, please wait a moment and try again. If the issue persists, please contact us.

The system supports reservations for up to 10 guests. For larger groups or special requirements, please contact us and we will get back to you promptly.

Reservations can be made up to approximately 7 months (210 days) in advance, depending on the plan.

Both are dated on the day of your check-out.

Cash payments are made at the accommodation's front desk, where a receipt will also be issued.

Any additional charges incurred at the accommodation must be paid in cash on-site.

No additional payment is required on-site for the reservation amount. Any additional services or purchases made during your stay must be settled in cash at the property.

We accept Visa, Mastercard, JCB, American Express, and Diners Club.

Visa gift cards are not accepted.

Debit cards are not accepted.

If you paid by credit card, your receipt will be available in My Page immediately upon confirmation of your reservation. Any changes or cancellations will be reflected in real time.
If you selected on-site payment, digital receipts are not available. Please request a receipt directly from the property.
Please verify in advance whether a printed receipt is acceptable for expense reimbursement purposes.
Please note that receipts cannot be modified, split (e.g., per guest or per night), or consolidated across multiple reservations. Receipts cannot be issued by mail.

The receipt is dated on the day of your check-out.

Please use the inquiry form in My Page. For added convenience, clicking "Inquiry" on the reservation detail page will automatically pre-fill your booking information.

Go to My Page, select the reservation you wish to cancel, and click the "Cancel" button at the bottom of the reservation detail page.
Each property sets its own cancellation deadline. Once the deadline has passed, cancellations cannot be processed through the system. Please check the cancellation deadline in your reservation details or on the property's page.
If the deadline has passed, please contact the property directly.

Cancellation fees vary by property and plan, as each accommodation sets its own cancellation policy.
For confirmed reservations, please refer to your confirmation email or the reservation detail page in My Page for the applicable cancellation terms.
Please note that a reservation deposit may apply, or a cancellation policy may be in effect. Please review the cancellation terms for your specific property.

Once your reservation status is updated to "Stay Completed," a review submission option will become available on the reservation detail page in My Page.

Reviews can be edited from the reservation detail page in My Page. Please note that deletion is not available.

Reviews are published after approval by the property. Reviews that are deemed to violate our review guidelines may not be published.