1. YamaYado Hub

  2. Terms of Use

Terms of Use for System

These Terms of Use (hereinafter referred to as the "Terms") set forth the terms and conditions for using the reservation and payment services related to mountain hut accommodations and other mountain activities (hereinafter referred to as "the Service") provided on YamaYado Hub (hereinafter referred to as "the Platform") operated by Hakubakan Co., Ltd. (hereinafter referred to as "the Company"). To ensure a safe and comfortable mountain experience for all users, please read and agree to these Terms before using the Service.

Article 1 (Purpose)

The purpose of these Terms is to define the conditions for using the reservation and payment services for mountain hut accommodations and related mountain activities provided on the Platform operated by the Company.

Article 2 (Definitions)

In these Terms, the meanings of the terms listed in each of the following items shall be as defined in said items.

  1. The Company: Refers to Hakubakan Co., Ltd., which operates the Platform.
  2. Facilities: Refers to mountain huts, lodges, and other accommodation facilities operated by the Company, as well as incidental facilities thereto.
  3. User: Refers to an individual or corporation that uses the Service.
  4. The Service: Refers to all services provided by YamaYado Hub, including accommodation reservations, payments, and information provision.
  5. The Platform: Refers collectively to the website, mobile application, reservation system, etc., of YamaYado Hub.
  6. Reservation: Refers to an application for accommodation, rentals, or other services made through the Service.
  7. Accommodation Fees, etc.: Refers collectively to accommodation fees, rental fees, service usage fees, and fees incidental thereto.

Article 3 (Content of the Service)

The Company provides the following services on the Platform:

  1. Reservation acceptance service for mountain huts and other accommodation facilities
  2. Reservation acceptance service for rental equipment and other incidental services
  3. Reservation acceptance service for activities such as mountain guides and mountaineering tours
  4. Online payment processing service
  5. Provision of facility information, access information, mountaineering information, safety information, etc.
  6. Various procedural support regarding reservation confirmation, changes, cancellations, etc.
  7. Other information provision and support services related to mountain activities

Article 4 (Usage Environment)

To use the Service, the following environment and information are required:

  1. A device capable of connecting to the Internet (computer, smartphone, tablet, etc.)
  2. An email address capable of sending and receiving emails
  3. A mobile phone number capable of receiving communications from the Company
  4. Information necessary for the guest registry based on the Hotel Business Act and other related laws and regulations
  5. Emergency contact information when using activities involving danger such as mountain activities
  6. Valid credit card or other payment means when using online payment

Article 5 (Agreement to Terms of Use)

  1. The User shall use the Service upon understanding and agreeing to the content of these Terms.
  2. The User shall be deemed to have agreed to these Terms at the time the User completes the reservation procedure on the Platform and confirms the reservation.
  3. If the User is a minor, the User shall use the Service upon obtaining the consent of a person with parental authority or a legal guardian.

Article 6 (Member Registration)

  1. The User may use the Service by registering as a member through the prescribed procedures upon agreeing to these Terms.
  2. Member registration shall be deemed approved at the time the Company sends a registration completion notification email following the User's application for member registration.
  3. The Company may not approve an application for member registration if the User falls under any of the following items. Furthermore, the Company shall assume no obligation to disclose the reason for such disapproval.
    • If there is false or inaccurate information in the application details for member registration
    • If the User has been subject to suspension of use in the past due to violation of these Terms, etc.
    • If the User is a minor, an adult ward, a person under curatorship, or a person under assistance, and has not obtained the consent, etc., of a legal representative, guardian, curator, or assistant
    • If it is found that the User has engaged in any act specified in Article 16 (Prohibitions)
    • Otherwise, if the Company determines based on reasonable grounds that member registration is inappropriate
  4. If there is any change in the registered details, the User shall immediately change such registered details by the method prescribed by the Company.

Article 7 (Management of Account Information)

  1. The User shall bear responsibility for appropriately managing and storing the email address, password, etc. (hereinafter referred to as "Account Information") entered by the User at the time of member registration for the Service.
  2. The User shall not allow a third party to use, lend, transfer, pledge, buy or sell, change the name of, or disclose Account Information.
  3. If Account Information is leaked to a third party, if it is found that Account Information has been used fraudulently, or if there is a risk thereof, the User shall immediately contact the Company and follow the Company's instructions if given.
  4. The User shall bear responsibility for damages due to inadequate management of Account Information, errors in use, use by a third party, etc., and the Company shall assume no responsibility whatsoever.

Article 8 (Nature of the Platform)

  1. Intermediary Service: YamaYado Hub is a platform service that mediates the conclusion of accommodation contracts, etc., between the User and Facilities.
  2. Formation of Contract: Accommodation contracts and other service usage contracts shall be formed directly between the User and each Facility.
  3. Proxy Receipt: However, the Company has the authority to receive Accommodation Fees, etc., from the User as an agent of each Facility.
  4. Platform Responsibility: The Company assumes responsibility regarding platform functions such as provision of the reservation system, payment processing, and information provision, but each Facility shall bear direct responsibility for the content of services provided by the Facility.

Article 9 (Application for and Formation of Reservation)

  1. The User shall accurately enter the prescribed information on the Platform and apply for a reservation.
  2. If there is any deficiency or falsehood in the entered details, the reservation may become invalid.
  3. A reservation shall be deemed formed at the time all of the following requirements are met:
    • Completion of reservation application procedure by the User
    • Display of reservation details on the reservation confirmation screen of the System
    • Transmission of a reservation confirmation email from the Company to the User
  4. Upon formation of a reservation, an accommodation contract or other service usage contract shall be formed between the User and the Facility.

Article 10 (Proxy Receipt and Settlement)

  1. Proxy Receipt: The Company has been delegated authority for proxy receipt from each Facility and receives Accommodation Fees, etc., from the User as an agent of the Facility.
  2. Performance of Payment Obligation: At the time the User completes payment of Accommodation Fees, etc., to the Company, the User's payment obligation to the Facility shall be deemed performed.
  3. Settlement Processing: The Company shall settle accounts with the Facility after deducting the platform usage fee and system fee prescribed by the Company from the received Accommodation Fees, etc.
  4. Settlement Timing: Settlement to the Facility shall be implemented within the period prescribed by the Company after the User completes use of the service.

Article 11 (Payment Methods)

  1. The payment method for Accommodation Fees, etc., applied for using the Service shall be either on-site payment or credit card payment in the name of the User.
  2. In the case of credit card payment, the User shall comply with the conditions separately contracted between the User and the credit card company. If any dispute arises between the User and the credit card company in relation to the use of the credit card, the User shall resolve such dispute on their own responsibility.

Article 12 (Application of Accommodation Terms and Conditions)

  1. Regarding detailed conditions of the accommodation contract, the accommodation terms and conditions prescribed by each Facility shall apply.
  2. The accommodation terms and conditions of each Facility are posted on the detailed page of said Facility, and the User shall be sure to check them before making a reservation.
  3. If the content of the accommodation terms and conditions conflicts with the content of these Terms, the accommodation terms and conditions shall prevail regarding matters concerning accommodation.

Article 13 (Change and Cancellation of Reservation)

  1. Changes and cancellations of reservation details can be made on the Platform using the User ID and password.
  2. Regarding changes to reservations, we may not be able to meet your request due to room availability at the Facility or other circumstances.
  3. If you have any questions regarding procedures, please contact the Company's customer support.

Article 14 (Cancellation Fees)

  1. Upon cancellation of a reservation, a cancellation fee may be charged based on the accommodation terms and conditions and cancellation policy of each Facility.
  2. The cancellation policy of each Facility is stated at the time of reservation and in the reservation confirmation email, and can also be checked from My Page.
  3. The calculation and processing of cancellation fees shall be performed by the Company on behalf of the Facility.

Article 15 (Method of Notification)

  1. Notification from the Company to the User regarding the Service shall be made by posting on the Platform, by email, or by other methods deemed appropriate by the Company.
  2. When notification under the preceding paragraph is made by email, notification to the User shall be deemed complete upon transmission to the User's email address and arrival at the server holding the User's email address.
  3. The User shall bear the obligation to view notifications sent by email by the Company without delay.

Article 16 (Prohibitions)

In using the Service, the User shall not engage in any act that falls under, or that the Company determines falls under, any of the following items:

  1. Acts of fraudulently using an email address
  2. Acts of registering false information
  3. Acts that infringe or threaten to infringe on the copyrights or other rights of a third party or the Company
  4. Acts that cause or threaten to cause disadvantage or damage to a third party or the Company
  5. Acts of slandering a third party or the Company, or damaging or threatening to damage their honor or credibility
  6. Acts of using content, etc., provided through the Service beyond the scope of private use without the prior consent of the Company
  7. Acts of placing an excessive load on the network or system, etc., of the Service, or sending or writing harmful programs such as computer viruses
  8. Acts of causing nuisance to Facilities or other Users, such as cancellation without notice or becoming unreachable
  9. Acts contrary to public order and morals, or acts threatening such
  10. Acts violating laws and regulations, or acts threatening such
  11. Other acts that the Company determines to be inappropriate

Article 17 (Suspension of Use, etc.)

  1. If the Company determines that the User has violated these Terms, or in cases falling under the following, the Company may take measures such as suspending use of the Service, restricting use, deleting all or part of said Account Information, or canceling member registration without prior notice or demand.
    • If the User violates laws and regulations, these Terms, or the usage methods stated on the Platform
    • If it is found that there is a false fact in the content of member registration or Account Information
    • If malicious acts by the User, such as non-participation without contact, are discovered
    • If delay in performance or impossibility of performance of payment obligations occurs
    • If the User causes nuisance and disadvantage to a third party
    • If acts that threaten to hinder the Company's service are discovered
    • If it is found that the User falls under Article 25 (Exclusion of Anti-Social Forces)
    • Otherwise, if the Company determines that usage methods or acts on the Service are inappropriate
  2. Even if damages arise to the User due to measures under the preceding paragraph, the Company shall assume no responsibility whatsoever. Furthermore, the Company shall assume no obligation to disclose the reason for such measures.

Article 18 (Mountain-Specific Risks and Exemption from Liability)

  1. Exemption due to Mountain-Specific Reasons: The Company and Facilities shall not be liable for damages arising from difficulty or impossibility of providing services due to the following mountain-specific reasons:
    • Bad weather (storm, heavy snow, lightning, dense fog, etc.)
    • Natural phenomena such as rockfalls, avalanches, landslides, etc.
    • Closure or traffic regulation of mountain trails and routes
    • Suspension or cessation of operation of cableways (gondolas, lifts, ropeways)
    • Suspension of material transport or personnel transport by helicopter
    • Communication failure or state of being unreachable in mountainous areas
    • Temporary closure of facilities due to mountain rescue activities, distress response, etc.
    • Other force majeure reasons in mountainous areas
  2. User's Responsibility: The User shall understand the following and act on their own responsibility:
    • Selection of facilities and routes according to own physical strength, technical level, and experience
    • Compliance with safety guidelines and precautions in mountain activities
    • Understanding and acceptance of risks inherent in mountainous areas
    • Implementation of appropriate equipment and preparation

Article 19 (Force Majeure)

The Company and Facilities shall not be liable for damages arising from difficulty or impossibility of providing services due to the following force majeure reasons:

  1. Natural disasters such as earthquakes, tsunamis, typhoons, floods, etc.
  2. Expansion of epidemics of infectious diseases and accompanying administrative measures
  3. War, terrorism, civil war, riots, etc.
  4. Orders, regulations, or requests by the government or local public bodies
  5. Infrastructure failures such as wide-area power outages, communication failures, etc.
  6. Mountain-specific reasons specified in the preceding Article
  7. Other reasons beyond the reasonable control of the Company

Article 20 (Compensation for Damages)

  1. Cap on Liability: The Company's liability for damages shall be capped at the amount of Accommodation Fees, etc., related to the reservation in question.
  2. Intent or Gross Negligence: However, this shall not apply in cases of intent or gross negligence by the Company.
  3. Exemption from Indirect Damages: The Company shall not be liable for the User's lost profits, indirect damages, special damages, consequential damages, etc.
  4. User's Responsibility: If the User violates these Terms or causes damage to the Company or a third party through fraudulent use, the User shall be liable to compensate for such damage.

Article 21 (Handling of Personal Information)

The Company shall appropriately manage the handling of the User's personal information in accordance with the "Privacy Policy" prescribed by the Company. Please check the Company's website for details of the Privacy Policy.

Article 22 (Intellectual Property Rights)

  1. Trademarks, copyrighted works, and other intellectual property rights used on the Platform and related services belong to the Company or legitimate right holders.
  2. The User may not use, duplicate, modify, distribute, etc., these without the prior written consent of the Company.

Article 23 (Suspension and Interruption of Service)

  1. The Company may temporarily suspend or interrupt the provision of the Service in the following cases:
    • When performing system maintenance, inspection, repair, etc.
    • When an emergency such as a natural disaster or accident occurs
    • When reasons specified in Article 18 and Article 19 occur
    • Otherwise, when the Company determines it necessary for operation
  2. Regarding suspension or interruption of the Service, we will notify you on the Company's website, etc., in advance as much as possible.

Article 24 (Relationship with Travel Agency Terms and Conditions)

  1. Scope of Application of these Terms: Currently, the Platform provides intermediary services for accommodation contracts, etc., between Users and Facilities, and these Terms apply.
  2. Priority Application of Travel Agency Terms and Conditions: In the future, if the Company sells recruitment-type organized tours or order-type organized tours planned and implemented by the Company, the Company's Travel Agency Terms and Conditions shall apply preferentially to such products. This will be clearly stated on the product page and reservation screen at the time of the start of sales of such products.
  3. Travel Agency Registration: The Company holds travel agency registration based on the Travel Agency Act and may plan and sell travel products in the future.

Article 25 (Exclusion of Anti-Social Forces)

  1. Representation and Warranty: The User represents and warrants that they are not an organized crime group, a member of an organized crime group, a company related to an organized crime group, or any other anti-social force.
  2. Suspension of Use: If it is found that the User violates the preceding paragraph, the Company may immediately suspend use of the Service and cancel the reservation.
  3. Exemption from Compensation for Damages: Even if damages arise to the User due to measures under the preceding paragraph, the Company shall assume no responsibility whatsoever.

Article 26 (Changes to Terms)

  1. The Company may change the content of these Terms without notice.
  2. The revised Terms shall be deemed notified to Users upon posting on the Platform.
  3. The User shall be sure to check these Terms each time they use the Service. Furthermore, after changes to the Terms, only the content after the change shall be valid.

Article 27 (Governing Law and Jurisdiction)

  1. Governing Law: Japanese law shall be the governing law for all matters regarding these Terms and the Service.
  2. Jurisdiction: If a dispute arises regarding these Terms or the Service, the Nagano District Court shall be the exclusive agreed court of jurisdiction for the first instance.

Supplementary Provisions

  1. Effective Date: These Terms shall come into effect on April 1, 2026.
  2. Revision History: The revision history of these Terms is as follows.
Version Effective Date Main Changes
Version 1 April 1, 2026 Initial enactment (Phase 1 compliant)

Enacted by: Hakubakan Co., Ltd.
Last Updated: April 1, 2026