Just below the summit of Mt. Hakuba
4.40
4.36
3.974.05
4.123.1445We stayed as a couple. This private room was more than enough for us. It was clean, the futons were fresh, and we slept really well! All the meals were delicious, there was a wide variety of dishes, and we were completely full. The staff were also very kind!
A good night’s sleep and a full stomach — if that’s how your night in the mountains went, we couldn’t be happier. Thank you for the photos, too. We’re so pleased to hear our compact private room was just right for the two of you; keeping our rooms and bedding clean is something we care about every day, so your kind words mean a lot to us. We hope you’ll both come back to the mountains of Hakuba, in the Japanese Alps, again soon.
5It was a very beautiful facility. All the staff were very kind. The food was delicious, and I had a wonderful time. Thank you for your hospitality 😌
We’re delighted you enjoyed everything from the facilities to our staff and meals — and thank you for the lovely photos, too. Your kind words inspire us to keep making the lodge a comfortable place to stay, and we hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
4Thank you very much for your hospitality. The facilities—including the dining hall and restrooms—were excellent, and I had a very comfortable stay. The shared room was a bit cramped, but since it’s such a popular place, I suppose that’s to be expected. The dining hall across the hall also had a wide variety of menu options, and I was glad they served draft beer. It was a three-day weekend with great weather, and I made some wonderful memories.
We’re delighted that your long weekend with such fine weather became a great memory, and that you enjoyed the curry and draft beer at Sky Plaza. Thank you for the photos, too. The sunrise over the sea of clouds and the autumn-colored slopes are a view unique to this time of year. Thank you also for your feedback on the space in the shared rooms. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps, in another season.
4Thank you very much for your hospitality. The place was spotlessly clean, and I had a very comfortable stay. I’d love to stop by again next year.
Thank you for staying with us. Our staff put real care into keeping everything clean each day, so we’re truly encouraged to hear you had a comfortable stay. Thank you for the wonderful photos as well. The curry with that view from Sky Plaza and the Milky Way stretching across the night sky show just the kind of moments we hope everyone can enjoy up here. We look forward to welcoming you back to the mountains of Hakuba, in the Japanese Alps, next year.
3I’ve hardly ever stayed at a mountain lodge before, but the facilities and location were excellent, and I was able to enjoy beautiful sunsets and a sky full of stars. However, I was quite disappointed with the meal times and the service. The food itself was delicious, but dinner overlapped with sunset, and breakfast overlapped with sunrise. When staying at a mountain lodge, you naturally want to enjoy the unique mountain scenery—such as the sunset, the starry sky, and the sunrise. Yet, I felt it was such a waste that mealtimes coincided with these moments. During dinner, I went outside once to watch the sunset, but I had finished eating well within the designated dinner time of 5:00 p.m. to 5:40 p.m. Despite that, I was surprised to be scolded by a staff member. In addition, the staff generally didn’t smile, and their responses came across as curt. I was particularly dissatisfied with the service during breakfast. We were told breakfast started at 5:30 a.m., but there was no explanation regarding the end time. Since my friend had gone to watch the sunrise, I asked a staff member around 5:50 a.m., “What time does breakfast end?” They replied, “It ends as soon as it’s finished, so it might end at 6:00 a.m. We’ll let you know the time!” Since I hadn’t been told the ending time, I pointed that out, and they responded, “It’s first-come, first-served.” Honestly, I don’t understand why, even though I’m paying for the meal, there’s no explanation of the closing time, and there’s a possibility I might not be able to eat because it’s on a first-come, first-served basis. If they’re going to operate on a first-come, first-served basis, shouldn’t they at least clearly explain the closing time and how the system works at check-in or during the initial briefing? Since it’s a mountain lodge, I understand that there are limitations on meal times. However, I can’t accept being told “it’s first-come, first-served” without any explanation to guests who are paying for their meals. The facilities, location, and food itself were all good, which made the meal schedule and the staff’s response all the more disappointing.
Thank you for the photos, and we are glad you could enjoy the beautiful sunset and starry sky. At the same time, we sincerely apologize for the unpleasant experience regarding our meal time information and the way our staff responded. We set meal times in order to serve a large number of guests, but our explanation of details such as when breakfast ends was not sufficient. We will make sure this is clearly communicated in advance, and our whole team will review how we speak to and assist guests.
44The futon was fluffy and comfortable. The facility was very clean.
Thank you for staying with us. We are glad the soft, fluffy futons helped you get a good rest, and we will keep taking care to make every corner of the lodge clean and comfortable. We look forward to seeing you again in the mountains of Hakuba, in the Japanese Alps.
5A very comfortable mountain lodge—I’d love to come back and stay again. It’s fully equipped, and it’s such a treat to have these amenities and services at such a high altitude!
We’re so happy you found our lodge so comfortable, and that our facilities and service made your time high in the mountains feel special. Thank you also for the beautiful photos of the lodge under clear skies. We look forward to welcoming you back to the mountains of Hakuba, in the Japanese Alps.
5It’s a mountain lodge with 120 years of history—Japan’s first hotel-style mountain lodge—and I thought it was wonderful. ・Sky Plaza has a fantastic restaurant. ・The staff at Sky Plaza were very kind. ・The portion sizes of the side dishes were generous—it was wonderful. You don’t have to serve yourself rice or miso soup. ・I was surprised to find that the restrooms were equipped with Washlet bidets. I think that’s absolutely fantastic. ・The restrooms don’t smell at all. ・The lecture at Sky Plaza was wonderful. ・It’s in a league of its own compared to other mountain lodges. ・The staff were very kind. I’d like to stay for multiple nights next year. If keeping the lodge open is difficult, raising the price might be necessary. Please keep up the good work. Thank you very much♪ noguchikenken
We’re truly happy you enjoyed so much of your stay, from the meals and talk at the Sky Plaza to our staff’s kindness and the restrooms. Thank you for the great photos from the summit, too. Your warm words of encouragement give us strength as we carry our 120-year history into the future. For consecutive-night stays, we serve a different dinner on the second night, so we hope you’ll take your time and stay with us again in the mountains of Hakuba, in the Japanese Alps.
Thank you for staying with us, and for sharing these wonderful photos. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.