Oike Sanso Lodge

  • Accommodations

Near the summit of Mt. Hakuba Norikura

Displaying reviews for plan [ Dinner & Breakfast Included ]

  • Overall
    1.01.01.01.01.03.88
    Service1.01.01.01.01.03.91
    Room1.01.01.01.01.03.24
    Breakfast1.01.01.01.01.03.75
    Dinner1.01.01.01.01.03.89
    Bath/Hot Springs, etc.1.01.01.01.01.02.22
    Experiences of Mr./Ms.pg0****
    Post Date : Aug 16, 2026 20:21:10
    Total1.01.01.01.01.04

    Service: 3 Room: 3 Breakfast: 4 Dinner: 4 Bath: -

    夕朝食付きプラン
    Date of Use:Aug 14, 2026 / Price:32,000 JPY(Tax Included)
    Experiences of Mr./Ms.mik****
    Post Date : Aug 16, 2026 18:38:56
    Total1.01.01.01.01.04

    Service: 3 Room: 3 Breakfast: 4 Dinner: 4 Bath: -

    It was fully booked, so things were a little hectic. However, at check-in, they offered words of consideration—saying something like, “We’re fully booked, so we apologize for any inconvenience”—which helped me prepare myself for sharing a room, so I thought that was really great.

    From Staff

    During a fully booked stay, we know things can feel a bit hurried, so we're glad the words shared at check-in helped set the right expectations for you. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Aug 5, 2026 / Price:32,000 JPY(Tax Included)
    Experiences of Mr./Ms.iic****
    Post Date : Aug 15, 2026 12:35:23
    Total1.01.01.01.01.04

    Service: 4 Room: 3 Breakfast: 4 Dinner: 4 Bath: -

    It's a typical mountain lodge. It's a shame there's no lounge, and the shared rooms lack lighting and electrical outlets.

    From Staff

    Thank you for sharing your thoughts on the lack of a common room and the absence of lighting and outlets in the shared rooms — we take this feedback seriously and will keep it in mind as we consider future improvements. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Aug 11, 2026 / Price:64,000 JPY(Tax Included)
    Experiences of Mr./Ms.ibo****
    Post Date : Aug 14, 2026 20:32:06
    Total1.01.01.01.01.05

    Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -

    夕朝食付きプラン
    Date of Use:Aug 8, 2026 / Price:32,000 JPY(Tax Included)
    Experiences of Mr./Ms.ash****
    Post Date : Aug 13, 2026 12:45:29
    Total1.01.01.01.01.03

    Service: 3 Room: 3 Breakfast: 3 Dinner: 4 Bath: -

    I was glad there were only four of us in a six-person room. I felt sorry for the people who had to sleep with six others.

    From Staff

    We are glad you had some extra space to relax in the room. It is also wonderful to hear you enjoyed dinner. Thank you very much.

    夕朝食付きプラン
    Date of Use:Aug 9, 2026 / Price:35,000 JPY(Tax Included)
    Experiences of Mr./Ms.cud****
    Post Date : Aug 13, 2026 11:09:27
    Total1.01.01.01.01.04

    Service: 4 Room: 4 Breakfast: 3 Dinner: 4 Bath: -

    夕朝食付きプラン
    Date of Use:Aug 10, 2026 / Price:52,000 JPY(Tax Included)
    Experiences of Mr./Ms.mrp****
    Post Date : Aug 13, 2026 09:48:46
    Total1.01.01.01.01.03

    Service: 4 Room: 3 Breakfast: 3 Dinner: 3 Bath: -

    I’ve used this service a few times now. I was able to use Starlink on my Docomo phone, and this time I was able to check the weather, make a reservation for a mountain hut due to a route change, and process a cancellation—which was great. However, it would be nice if I could use it in my room as well.

    From Staff

    Thank you for being a repeat guest with us. We are glad that Starlink made it easy to check the weather and handle your reservation change smoothly. We appreciate your request about using it in the rooms as well, and will keep it in mind going forward.

    夕朝食付きプラン
    Date of Use:Aug 10, 2026 / Price:32,000 JPY(Tax Included)
    Experiences of Mr./Ms.yur****
    Post Date : Aug 12, 2026 20:58:51
    Total1.01.01.01.01.02

    Service: 2 Room: 1 Breakfast: 2 Dinner: 2 Bath: -

    The room accommodated six people, and it was so cramped that six thin futons were piled right on top of each other—to the point where even the slightest movement would cause you to bump into the person next to you. I’ve stayed at all kinds of mountain huts, but this was the first time I’d encountered conditions this bad, so I was really surprised. The service also felt unfriendly and like they were just going through the motions. Since most mountain huts pay attention to these little details, I found this to be quite unusual. The meals felt like they were just providing the bare minimum. Well, the starry sky from here was truly magnificent, so the location is absolutely fantastic.

    From Staff

    Thank you for taking the time to share your honest feedback. We are sorry that the room, the service, and the meals did not meet your expectations. We are grateful for your kind words about the starry sky and the location. We will take your comments seriously as we work to improve.

    夕朝食付きプラン
    Date of Use:Aug 10, 2026 / Price:48,000 JPY(Tax Included)
    Experiences of Mr./Ms.asi****
    Post Date : Aug 11, 2026 21:29:42
    Total1.01.01.01.01.04

    Service: 4 Room: 3 Breakfast: 5 Dinner: 5 Bath: -

    夕朝食付きプラン
    Date of Use:Aug 9, 2026 / Price:16,000 JPY(Tax Included)
    Experiences of Mr./Ms.tam****
    Post Date : Aug 11, 2026 16:35:26
    Total1.01.01.01.01.03

    Service: 2 Room: 2 Breakfast: 3 Dinner: 4 Bath: -

    It’s a typical mountain lodge. Even though it was a weekday, it was fully booked, so the six of us were crammed into a 4-tatami-mat room with raised platforms (futons were 60 cm wide). They were considerate enough to group us with three other couples around our age. It can’t be helped, but there’s no bath, and the toilet smells bad. The hamburger steak was good, but we were told before the meal that it was a rotation system and we had to finish within 30 minutes. Since we were instructed to clear our dishes by table, we didn’t want to hold anyone up, so everyone rushed through their food—almost choking as they did so—and finished in less than 10 minutes. As we left the dining hall, I heard staff members say, “That was quick,” and “The pressure over here was intense,” which made me feel uncomfortable—I thought, “We’re supposed to be guests here, but are we treated like livestock?” I wanted to stock up on snacks and Amino Vital at the gift shop, but there was nothing there. The drying room didn’t even have a fan, so my clothes wouldn’t dry.

    From Staff

    We are truly sorry that six guests were placed in a four-tatami bunk room, which must have felt very cramped. We also apologize that mealtime did not allow you to eat at a comfortable pace. We sincerely apologize for the comment made by one of our staff, which caused you distress. We have also taken note of your feedback about wanting energy food and supplements to be available.

    夕朝食付きプラン
    Date of Use:Aug 5, 2026 / Price:32,000 JPY(Tax Included)