We're so glad the staff's attention and your room made for a wonderful stay. It's lovely to hear that the conversation about the lodge's history became a memorable part of your visit. Your recommendation means a great deal to us. Thanks also for the photo. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Glad the private room was just the right size and the toilets felt clean too. We're sorry the restaurant was too crowded for you to use — that's disappointing to hear. It's some comfort that the lunch box was delicious. Thank you for the photos as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Glad the semi-private room gave you a sense of privacy. It's encouraging to hear our large staff team's efficient handling of meals and service left such an impression. Thank you for the photo as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

We're truly honored to be called a wonderful mountain lodge. Thank you for the photos as well. We look forward to having you stay with us again. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Thank you for the kind words about the clear, friendly service from the staff member who handled your check-in. We're also glad the dining hall staff's energy came through. Your suggestion about dinner leaning toward bolder flavors — sweet-and-savory, salty, ketchup, or curry-style — being more welcome for tired bodies is genuinely helpful feedback. We're honored that the cleanliness throughout the lodge and the beauty of the building itself led you to call it an irreplaceable place. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Hearing that this was the most comfortable mountain lodge you've ever stayed at truly means a lot to us. We're glad you noticed the effort to secure a full mattress-width of space per guest, and to keep some distance between groups when the lodge isn't full — that kind of quiet attention to detail is exactly what we hope guests will feel. It's wonderful that the indoor toilets and the washlet seats left such an impression too, and that's a real encouragement to our staff. Thank you for the photos as well. As for the weak Wi-Fi signal, we'll look into ways to improve coverage beyond just near the signal booster. We're sorry the Sanzoku-yaki burger and Shinshu-don sold out so early — we'll think about how to make sure more guests get the chance to try them next time. Glad you enjoyed the light dining-hall meals too. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

We're truly delighted that the special private room and the flush toilets made for such a comfortable stay. Hearing that the beef stew from Sky Plaza left a lasting impression means a great deal to the staff who prepared it. Thank you for the photos as well. Being described as offering some of Japan's finest mountain lodge service is something we take to heart. And knowing you already want to come back is the best thing we could hear. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Thank you for staying with us for two nights at Hakuba Sanso. Glad the manager and staff came across as so kind — that means a great deal to the whole team. Despite the unfortunate weather, that fleeting moment of sunset light breaking through at Sky Plaza on your second evening, with Mt. Asahi appearing through the clouds, sounds like a wonderful sight to have witnessed. Thank you for the photo too. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for staying at Hakuba Sanso. We're glad our staff member from Taiwan happened to be there at check-in and could help with the process — that must have been a nice moment for her too. Your kind words about the warm, friendly service mean a lot to the whole team. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.