Thank you very much for your hospitality. The facilities—including the dining hall and restrooms—were excellent, and I had a very comfortable stay. The shared room was a bit cramped, but since it’s such a popular place, I suppose that’s to be expected. The dining hall across the hall also had a wide variety of menu options, and I was glad they served draft beer. It was a three-day weekend with great weather, and I made some wonderful memories.

Thank you very much for your hospitality. The place was spotlessly clean, and I had a very comfortable stay. I’d love to stop by again next year.

I’ve hardly ever stayed at a mountain lodge before, but the facilities and location were excellent, and I was able to enjoy beautiful sunsets and a sky full of stars. However, I was quite disappointed with the meal times and the service. The food itself was delicious, but dinner overlapped with sunset, and breakfast overlapped with sunrise. When staying at a mountain lodge, you naturally want to enjoy the unique mountain scenery—such as the sunset, the starry sky, and the sunrise. Yet, I felt it was such a waste that mealtimes coincided with these moments. During dinner, I went outside once to watch the sunset, but I had finished eating well within the designated dinner time of 5:00 p.m. to 5:40 p.m. Despite that, I was surprised to be scolded by a staff member. In addition, the staff generally didn’t smile, and their responses came across as curt. I was particularly dissatisfied with the service during breakfast. We were told breakfast started at 5:30 a.m., but there was no explanation regarding the end time. Since my friend had gone to watch the sunrise, I asked a staff member around 5:50 a.m., “What time does breakfast end?” They replied, “It ends as soon as it’s finished, so it might end at 6:00 a.m. We’ll let you know the time!” Since I hadn’t been told the ending time, I pointed that out, and they responded, “It’s first-come, first-served.” Honestly, I don’t understand why, even though I’m paying for the meal, there’s no explanation of the closing time, and there’s a possibility I might not be able to eat because it’s on a first-come, first-served basis. If they’re going to operate on a first-come, first-served basis, shouldn’t they at least clearly explain the closing time and how the system works at check-in or during the initial briefing? Since it’s a mountain lodge, I understand that there are limitations on meal times. However, I can’t accept being told “it’s first-come, first-served” without any explanation to guests who are paying for their meals. The facilities, location, and food itself were all good, which made the meal schedule and the staff’s response all the more disappointing.

The futon was fluffy and comfortable. The facility was very clean.

A very comfortable mountain lodge—I’d love to come back and stay again. It’s fully equipped, and it’s such a treat to have these amenities and services at such a high altitude!

It’s a mountain lodge with 120 years of history—Japan’s first hotel-style mountain lodge—and I thought it was wonderful. ・Sky Plaza has a fantastic restaurant. ・The staff at Sky Plaza were very kind. ・The portion sizes of the side dishes were generous—it was wonderful. You don’t have to serve yourself rice or miso soup. ・I was surprised to find that the restrooms were equipped with Washlet bidets. I think that’s absolutely fantastic. ・The restrooms don’t smell at all. ・The lecture at Sky Plaza was wonderful. ・It’s in a league of its own compared to other mountain lodges. ・The staff were very kind. I’d like to stay for multiple nights next year. If keeping the lodge open is difficult, raising the price might be necessary. Please keep up the good work. Thank you very much♪ noguchikenken

I hope to visit again someday

The semi-private booth was very comfortable. The food was delicious, and I was completely full—I’m very satisfied! The Sky Restaurant was one of the highlights of my trip. I was really looking forward to buying a ptarmigan T-shirt, but unfortunately, they didn’t have the color or size I wanted, so I couldn’t buy one… Other than that, I have no complaints! Thank you very much.

Overall, it’s spacious and clean, making it a comfortable place to stay. The restaurant felt like a hotel dining room, and the cafeteria had a relaxing atmosphere that was perfect for enjoying a meal. The view of the hotel set against the backdrop of Mt. Hakuba was beautiful. I’d love to stay there again.