Oike Sanso Lodge

  • Accommodations

Near the summit of Mt. Hakuba Norikura

Displaying reviews for plan [ Dinner & Breakfast Included ]

  • Overall
    1.01.01.01.01.03.88
    Service1.01.01.01.01.03.91
    Room1.01.01.01.01.03.24
    Breakfast1.01.01.01.01.03.75
    Dinner1.01.01.01.01.03.89
    Bath/Hot Springs, etc.1.01.01.01.01.02.22
    Experiences of Mr./Ms.yak****
    Post Date : Sep 24, 2026 10:11:47
    Total1.01.01.01.01.03

    Service: 2 Room: 2 Breakfast: 2 Dinner: 3 Bath: -

    It's nothing special, but nothing bad either. As is often the case with mountain huts, I don't think the customer service is very good.

    From Staff

    Thank you for staying with us. We're sorry to receive such a low rating for our service. Even in the mountains, we believe whether guests have a pleasant stay depends on how we treat them. Our whole team will take your feedback to heart and work on improving how we serve our guests. Should the opportunity arise, we would be glad to welcome you back to the mountains of Hakuba, in the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Sep 20, 2026 / Price:16,000 JPY(Tax Included)
    Experiences of Mr./Ms.gre****
    Post Date : Sep 22, 2026 21:28:06
    Total1.01.01.01.01.05

    Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -

    夕朝食付きプラン
    Date of Use:Sep 20, 2026 / Price:16,000 JPY(Tax Included)
    Experiences of Mr./Ms.mok****
    Post Date : Sep 22, 2026 07:41:43
    Total1.01.01.01.01.04

    Service: - Room: - Breakfast: - Dinner: - Bath: -

    This is a great mountain lodge with a beautiful view of Hakuba Oike. I also really appreciate that it offers Wi-Fi via Starlink. If possible, I’d like to request the following two things: 1. Please light the fireplace in the drying room. It’s great that there’s a drying room, but since the fireplace wasn’t lit, my sweat-soaked clothes didn’t dry. If there’s a fireplace, it would be helpful if you could light it. 2. Please add partitions to the rooms. Even a simple screen or curtain would be fine—I’d like to see partitions added to the shared rooms.

    From Staff

    We're so glad you enjoyed the view of the pond and the Wi-Fi. As fuel is a precious and limited resource in the mountains, we run the drying room heater depending on the weather and conditions. We're sorry for the inconvenience and appreciate your understanding. Thank you also for your concrete suggestion about partitions in the shared rooms. We will take your feedback into consideration. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Sep 19, 2026 / Price:16,000 JPY(Tax Included)
    Experiences of Mr./Ms.tam****
    Post Date : Sep 21, 2026 20:28:33
    Total1.01.01.01.01.04

    Service: 3 Room: 3 Breakfast: 2 Dinner: 4 Bath: -

    夕朝食付きプラン
    Date of Use:Sep 19, 2026 / Price:16,000 JPY(Tax Included)
    Experiences of Mr./Ms.c-f****
    Post Date : Sep 21, 2026 20:23:37
    Total1.01.01.01.01.05

    Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -

    夕朝食付きプラン
    Date of Use:Sep 19, 2026 / Price:16,000 JPY(Tax Included)
    Experiences of Mr./Ms.may****
    Post Date : Sep 20, 2026 21:29:53
    Total1.01.01.01.01.05

    Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -

    夕朝食付きプラン
    Date of Use:Sep 17, 2026 / Price:33,500 JPY(Tax Included)
    Experiences of Mr./Ms.hya****
    Post Date : Sep 20, 2026 07:29:23
    Total1.01.01.01.01.01

    Service: 3 Room: 1 Breakfast: 4 Dinner: 4 Bath: -

    I suppose it’s an older-style mountain hut, but for someone like me who just started hiking, it’s unbearable. Above all, being crammed into a small space with other people is unpleasant. The next day, I stayed at the Hakuba Mountain Hut, and the difference was like night and day. The location is great, so I’m hoping they’ll renovate it.

    From Staff

    Thank you for staying with us. We're sorry that, so early in your hiking journey, your stay felt cramped and uncomfortable. Mountain huts welcome many climbers within limited space, so guests are asked to share rooms. We understand this can be an unfamiliar environment for those new to mountain huts, and we will take your feedback into consideration. We hope your hikes ahead bring you many wonderful moments in the mountains.

    夕朝食付きプラン
    Date of Use:Sep 17, 2026 / Price:32,000 JPY(Tax Included)
    Experiences of Mr./Ms.ja9****
    Post Date : Sep 16, 2026 20:52:53
    Total1.01.01.01.01.05

    Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -

    I stayed for one night, and the dinner, breakfast, and packed lunch were all excellent. The staff at the mountain lodge were also very kind and took great care of me. I understand that, as a mountain lodge, it’s unavoidable—given the need to accommodate many guests—and I appreciate the structural limitations, but personally, I would have preferred the ceilings in the rooms to be a little higher. I’m sorry for asking for something that might be too much to ask. Still, I’d love to stay there again. I look forward to your hospitality when I do. Thank you very much.

    From Staff

    We're so glad you enjoyed every meal, from dinner and breakfast to your packed lunch, and thank you for your kind words about our staff. Thank you as well for sharing your thoughts on the ceiling height with such understanding of mountain hut life. We will take your feedback into consideration. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Sep 14, 2026 / Price:105,000 JPY(Tax Included)
    Experiences of Mr./Ms.ogi****
    Post Date : Sep 14, 2026 13:01:21
    Total1.01.01.01.01.04

    Service: 3 Room: 3 Breakfast: 4 Dinner: 4 Bath: -

    夕朝食付きプラン
    Date of Use:Sep 5, 2026 / Price:80,000 JPY(Tax Included)
    Experiences of Mr./Ms.hc-****
    Post Date : Sep 9, 2026 14:33:13
    Total1.01.01.01.01.04

    Service: 4 Room: 4 Breakfast: 3 Dinner: 3 Bath: -

    The staff were very helpful.

    From Staff

    Thank you. Words like these make everyone on our hut team happy. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Aug 31, 2026 / Price:112,000 JPY(Tax Included)