Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
Displaying reviews for plan [ Dinner & Breakfast Included ]
-
Overall
4.36Service4.34
Room
3.89
Breakfast4.03
Dinner4.08
Bath/Hot Springs, etc.3.06
Experiences of Mr./Ms.zzz****Post Date : Jul 21, 2026 22:44:34Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -夕朝食付きプラン
Date of Use:Jul 19, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.yuy****Post Date : Jul 21, 2026 22:25:25Total4
Service: 2 Room: 3 Breakfast: 3 Dinner: 4 Bath: -
I stayed in a special room. The package included breakfast on the terrace, but I thought it would have been even better if I could have chosen what to eat. Also, since the lounge was directly below my room, it was a shame that I could hear a group watching TV and talking loudly starting before 4:00 a.m. As for the room itself, I was grateful that the bathroom and other areas were clean. Although the front desk staff made a mistake, they treated it as if it were my fault, so I rated the customer service as “unsatisfactory.”
From StaffThank you very much for staying at Hakuba Sanso. We are pleased to hear that you enjoyed your stay in our special room and your breakfast on the terrace. Thank you also for your kind comments about the cleanliness of our restrooms. We sincerely apologize for the inconvenience caused by the noise from the neighboring room and the mistake with your reservation. We also appreciate your kind understanding of our staff's response. Your feedback is valuable and will help us continue improving our services. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 19, 2026 / Price:76,500 JPY(Tax Included)Experiences of Mr./Ms.rak****Post Date : Jul 21, 2026 22:12:19Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
Thanks to the delicious food and the beautiful room, I was able to relax and recharge! I’d love to visit again.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear that our meals and your room helped you relax and recover after your hike. Your kind words that you would like to visit us again mean a great deal to all of our staff. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 18, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.tjr****Post Date : Jul 21, 2026 21:08:16Total3
Service: 4 Room: 3 Breakfast: - Dinner: 3 Bath: -
It was a three-day weekend, so the only room we could book was a large one, but there were only six people staying in that room. I would have liked to make better use of the spacious area, but since everyone strictly adhered to the seat numbers assigned to them at the start, we ended up sleeping crammed together with strangers. There was snoring, too, so I barely got any sleep. It felt kind of frustrating, given that there was plenty of empty space. I wonder if people would have found it easier to move around if there had been a sign saying it was okay to change spots when space was available. On the way down the mountain, I was completely exhausted from lack of sleep.
From StaffThank you very much for staying at Hakuba Sanso. Thank you for taking the time to share your valuable feedback. We are sorry to hear that the sleeping arrangements were not as comfortable as you had hoped, even though the room was not full. We appreciate your suggestions and will keep them in mind as we continue working to provide a more comfortable stay for our guests. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 19, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.y-t****Post Date : Jul 21, 2026 11:46:44Total5
Service: 5 Room: 5 Breakfast: 3 Dinner: 5 Bath: -
This time, I was lucky enough to book a private bedroom, so I was able to get a good night’s rest. I’m very satisfied. The staff at the front desk and in the restaurant were also very helpful. However, breakfast was served at the Sky Restaurant, but since there were strong winds and heavy rain that morning, I had to go outside wearing a raincoat and got soaked, which was quite a hassle. If it had rained, I think I would have preferred to use the regular dining hall. That’s all.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear that you were able to relax in your private bedroom. We also truly appreciate your kind words about our front desk and restaurant staff. We are sorry that having to walk outside to the breakfast venue was inconvenient, especially in rainy weather. Thank you very much for sharing your valuable feedback. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 15, 2026 / Price:52,000 JPY(Tax Included)Experiences of Mr./Ms.miy****Post Date : Jul 21, 2026 08:14:17Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
I was completely exhausted but somehow managed to make it there. Check-in went smoothly, and I was happy with the kind service. I lounged around in my 2-tatami-mat private room to recover from my fatigue. I really appreciated how clean the restroom was. The bento box 🍱 I had the next morning was delicious, too. Thank you for your hospitality.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear that you were able to relax and recover after a long day on the trail. We are also pleased that you were satisfied with our friendly service, your compact private room, the clean restrooms, and the breakfast bento. Thank you for sharing your kind feedback. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 18, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.i2l****Post Date : Jul 21, 2026 04:46:28Total3
Service: 3 Room: 2 Breakfast: 3 Dinner: 3 Bath: -
I stayed in Room 6 on the mezzanine floor of Building 1, but after lights out, the light from the hallway stairs was so bright that I couldn't sleep well. I wish they could have at least put up curtains on the window closest to the stairs on the hallway side.
From StaffThank you very much for staying at Hakuba Sanso. We sincerely apologize that the hallway lighting disturbed your sleep during your stay. We also appreciate your suggestion about installing curtains near the beds by the hallway. Your feedback is valuable to us, and we will take it into consideration as we continue working to improve the comfort of our facilities. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 18, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.kim****Post Date : Jul 20, 2026 22:13:42Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: 3
I was very satisfied. Thank you very much.
From StaffThank you very much for staying with us at Hakuba Sanso. All of our staff were delighted to read your comment that you were “extremely satisfied.” We are so glad that your stay was a memorable one. The next time you visit the Northern Alps and Hakuba, we hope you’ll enjoy another beautiful mountain journey. We sincerely look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 18, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.nag****Post Date : Jul 20, 2026 19:22:28Total4
Service: 4 Room: 2 Breakfast: 3 Dinner: 3 Bath: -
The room is called "Komakusa." The sound of footsteps in the hallway is so loud that I can't fall asleep.
From StaffThank you very much for staying at Hakuba Sanso. We are sorry to hear that noise from the hallway made it difficult for you to get a good night's sleep. While it is difficult to eliminate all noise in a mountain lodge, we appreciate your feedback and will use it as we continue working to improve our guests' comfort. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 17, 2026 / Price:80,000 JPY(Tax Included)Experiences of Mr./Ms.kyo****Post Date : Jul 20, 2026 17:06:13Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
When I checked online, Sky Plaza’s beef stew was listed as a limited-edition lunch item (only 10 servings), but when I arrived, I was told it was on the dinner menu. I’m sure everyone who was waiting at 11:00 a.m. thought the same thing. I’d already had the terrine for dessert at lunch, so I was a little surprised when it came out again as the dessert for dinner. The freshly baked bread was delicious. I wanted one of the T-shirts on display in the dining hall—the ones with the simple design—but unfortunately, they only had ones with large prints. It was a very beautiful mountain lodge, and the staff were kind; I made some wonderful memories. Thank you very much. It was great to see the starry sky and ptarmigans so many times.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear your kind words about our meals, freshly baked bread, and our staff. We are also happy that you were able to see both the starry sky and rock ptarmigans, making your mountain trip a memorable one. We are sorry that part of the dining experience did not match your expectations. We appreciate your feedback and will keep it in mind as we continue to improve. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 17, 2026 / Price:34,000 JPY(Tax Included)
There were plenty of staff members, and everything—from the assistance at the front desk to meal preparation—went smoothly and was very pleasant overall.
Thank you very much for staying at Hakuba Sanso. We are delighted to hear that our staff, front desk service, and meal service helped make your stay smooth and comfortable. Your perfect rating is a great encouragement to all of us. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.