Thank you for your first stay with us. We're glad it was a comfortable one. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for staying at Hakuba Sanso. We're glad you found it clean, and happy to hear you enjoyed the pork miso soup at dinner. We're sorry Building 1 left you feeling cold. How warm a building gets can vary day to day, so we'd encourage bringing along some extra layers just in case. We'll also consider improving the lighting in the Building 1 toilet stalls, as you mentioned it was too dim. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for making the long traverse from Tsugaike, and for the good weather along the way. It means a lot that you return to us at this same time every year. We're really glad to hear Sky Plaza and the compact private rooms have become part of what you look forward to on your climbs. As for the dinner menu, serving a large number of guests at the same time inevitably leads to some repetition, and we take your point seriously. We'll look into the menu rotation as well as how the rice is being cooked. Your specific suggestion about offering the beef stew to guests arriving via the Tsugaike route is a helpful one, and we'll keep it in mind. Hearing that you're satisfied again this year means a great deal to us. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Glad the room near reception worked out well for you, and that it felt clean. Easy access to the outdoors and the dining hall is one of the nice things about that room, and it sounds like the drying room right next to it was handy too. Sorry for the inconvenience with the distance to the toilets and the crowding at the changing room. We'll think about whether there's room to improve the flow there. Good to hear it was a comfortable stay overall. Hope to see you again in the mountains of Hakuba.

Thank you very much for staying at Hakuba Sanso. We sincerely apologize that your takeaway lunch leaked and stained your backpack. We understand that it's not always possible to keep hiking gear completely waterproof, and we're truly sorry for the inconvenience. We have shared your feedback with our staff and will take extra care when checking takeaway lunches before handing them to guests, so they can be carried with greater confidence. Thank you for your valuable feedback. We hope to welcome you again in the Japanese Alps.

Thank you very much for staying at Hakuba Sanso. We're sorry that the rice served with dinner did not meet your expectations. We will share your feedback with our kitchen team and continue working to provide better meals. Thank you as well for your comments regarding the room type. We appreciate your feedback and will keep it in mind as we continue improving the guest experience. We look forward to welcoming you again in the Japanese Alps.

Thank you very much for staying at Hakuba Sanso! We're glad we could assist with the changes to your reservation, and we're delighted to hear that you had such a happy and memorable stay. We hope your solo mountain journey became a wonderful memory, and we truly appreciate your kind words. We look forward to welcoming you again in the Japanese Alps!

Thank you very much for staying at Hakuba Sanso! We're delighted to hear that you enjoyed our hospitality and meals. Your kind words are a great encouragement to our team. We're also glad that you found our washlet-equipped restrooms comfortable. We apologize for the inconvenience regarding charging mobile battery packs. Due to the increasing number of fire incidents involving lithium-ion battery packs, we do not allow them to be charged inside the hut as a safety measure. We appreciate your understanding. We look forward to welcoming you again in the Japanese Alps!