Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
Displaying reviews for plan [ Dinner & Breakfast Included ]
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Overall
4.36Service4.34
Room
3.89
Breakfast4.03
Dinner4.08
Bath/Hot Springs, etc.3.06
Experiences of Mr./Ms.s.s****Post Date : Jul 29, 2026 06:02:15Total4
Service: 4 Room: 4 Breakfast: 3 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Jul 26, 2026 / Price:48,000 JPY(Tax Included)Experiences of Mr./Ms.nao****Post Date : Jul 28, 2026 22:13:05Total5
Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
It was my first time staying at a mountain lodge. I can’t compare it to others, but the dormitory-style room felt just like second-class on a ferry, and I had no real issues during my stay. I couldn’t eat much this time, so I didn’t try it, but I thought the fact that you could get unlimited refills of rice and miso soup was a big plus. The chocolate terrine—which cost extra—was delicious.
From StaffThank you for staying at Hakuba Sanso. This being your first time staying at a mountain hut, it's great to hear the shared room felt comfortable enough to compare to second-class ferry cabins. Also glad the free refills on rice and miso soup stood out to you, and that you enjoyed the chocolate terrine as an add-on treat. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.hyo****Post Date : Jul 28, 2026 22:12:27Total5
Service: 4 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
I was worried that the room might be cramped since it was only 2 tatami mats in size, but because there were separate areas for storing luggage and futons, it was actually very comfortable to live in.
From StaffThank you for staying at Hakuba Sanso. Our compact two-tatami-mat private rooms are quite popular, and we're glad that separating the space for your belongings from the bedding storage made it feel comfortable to live in. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.amo****Post Date : Jul 28, 2026 21:41:48Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: 3
On July 26, we encountered a violent storm while in the mountains. When we finally made it to the lodge, we met a female front desk clerk from “Taiwan” who spoke Chinese. It was a real comfort to our exhausted bodies and minds at that moment. Thank you for her care and assistance! (P.S. The drying room where we stayed that night didn’t dry our clothes well enough.)
From StaffThank you for staying at Hakuba Sanso. So glad you made it here safely through that fierce wind and rain. Hearing that our staff member from Taiwan, speaking with you in Mandarin, helped warm both body and spirit means a great deal to her. We're sorry the drying room wasn't quite up to the task that night. We'll look into ways to improve it. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
含晚餐與早餐
Date of Use:Jul 26, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.umi****Post Date : Jul 28, 2026 15:26:57Total5
Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.mar****Post Date : Jul 28, 2026 15:06:28Total3
Service: 3 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
Overall, it was good. Breakfast and dinner were delicious, and the portions were generous. The dining hall’s efficient service was excellent. Even though they were busy, the dining hall staff were kind; they explained the dinner procedures clearly and were quick to provide seconds. As for areas for improvement, I’d suggest making the restrooms in Building 2 flushable, just like those in Building 3, and adding more drying rooms.
From StaffThank you for staying at Hakuba Sanso. Glad you found breakfast and dinner generous in portion, and that the dining hall's fast-paced operation impressed you. It also means a lot to the staff to hear that they came across as kind and attentive even while busy. We appreciate your suggestions about aligning the toilet flushing system in Building 1 with Building 3, and about adding more drying rooms — valuable feedback we'll keep in mind. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.san****Post Date : Jul 28, 2026 14:19:04Total4
Service: 5 Room: 4 Breakfast: 4 Dinner: 5 Bath: -
Six of us stayed here for one night. This was our first time staying at Hakuba Sanso. I’d heard it was the largest mountain lodge, but I was simply amazed by the sheer number of guests. We visited right in the middle of peak season, and I was truly impressed by how smoothly they managed to serve dinner to about 150 people across four seatings. I was also impressed by how carefully the meals were plated—there wasn’t a single sloppy detail. Given its size, facilities, and even a medical office, staying here provided a great sense of security.
From StaffThank you for staying at Hakuba Sanso with your group of six. Glad this was your first time here, and that the smooth operation behind serving 150 guests across four dinner sittings left an impression. Even though we're a fairly large lodge, we try to give each guest the same careful attention, so we're happy that came through even in how the meals were presented. Also glad the facilities, including the on-site clinic, gave you a sense of reassurance. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:96,000 JPY(Tax Included)Experiences of Mr./Ms.sai****Post Date : Jul 28, 2026 11:51:38Total5
Service: 4 Room: 4 Breakfast: 4 Dinner: 5 Bath: -
The beef stew was really delicious.
From StaffThank you for staying with us. So glad you enjoyed the beef stew dinner at Sky Plaza. It's a first-come, first-served treat, and we're happy that special experience came through for you. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.tog****Post Date : Jul 27, 2026 20:30:53Total2
Service: 4 Room: 2 Breakfast: - Dinner: 4 Bath: -
The futon was damp, and the moisture even transferred to my clothes. I had brought a pair of fleece-lined pants—even though they were heavy—hoping to stay comfortable at the mountain lodge, but they ended up soaking up all the moisture. Also, the rooms near the restroom had a pretty strong odor. Compared to other mountain lodges, everything was more expensive. It was hard to figure out how to change my reservation plan. Other guests were saying the same thing.
From StaffThank you for staying at Hakuba Sanso. We're sorry the bedding felt damp and uncomfortable, and for any inconvenience with the smell in the room near the toilet. Thank you also for pointing out the pricing and how confusing the plan changes were. We'll work on making things clearer. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.tam****Post Date : Jul 27, 2026 14:50:55Total4
Service: 4 Room: 5 Breakfast: 3 Dinner: 3 Bath: -
I stayed in a special private room. The woman at the front desk guided me through check-in in a clear and cheerful manner, which was very pleasant. The room had an outlet where I could charge my cell phone, and there was Wi-Fi (though the connection was a bit spotty—maybe due to heavy traffic). The restroom was brand-new, which I really appreciated. The only downside was dinner: since it was a Saturday right after the rainy season ended, the place was crowded, and the policy was a fixed 40-minute time slot—once you finished eating, you had to leave your seat. I understand they have to serve hundreds of people, but I think weekdays might be a better option. For breakfast, if you’re staying in a special private room, you can eat at Sky Plaza starting at 5:30 a.m. without having to wait in line. If you’re in the regular dining hall, breakfast is served on a first-come, first-served basis starting at 5:00 a.m., but there was already a line at 4:30 a.m.
From StaffThank you for staying in one of our special private rooms. We're glad the front desk check-in felt welcoming, and happy to hear you appreciated the outlet, Wi-Fi access, and the newly renovated toilets. As for the 40-minute dinner slots, that's how we manage things during busy weekends with so many guests to seat, but we're sorry it felt rushed. We'll keep your suggestion about weekdays being a better option in mind. We also hear you on guests lining up for breakfast well ahead of the actual start time. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:88,000 JPY(Tax Included)
The cake set at Sky Plaza was delicious and really soothed me. Since the weather was bad, it was nice to have a place to rest. If I could make one suggestion, I’d love it if the staff could say a few words to everyone—anything at all—from the cabin during meals.
Thank you for staying at Hakuba Sanso. Glad the cake set at Sky Plaza was such a comforting treat. Also happy we could offer a place to rest during the bad weather. Thank you for the suggestion about having a few words from the lodge during mealtimes — valuable feedback we'll keep in mind. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.