Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
Displaying reviews for plan [ Dinner & Breakfast Included ]
-
Overall




4.36Service



4.34
Room



3.89
Breakfast



4.03
Dinner



4.08
Bath/Hot Springs, etc.



3.06
Experiences of Mr./Ms.y.n****Post Date : Aug 2, 2026 10:34:46Total



4
Service: 3 Room: 4 Breakfast: 3 Dinner: 3 Bath: -夕朝食付きプラン
Date of Use:Jul 29, 2026 / Price:39,500 JPY(Tax Included)Experiences of Mr./Ms.nu3****Post Date : Aug 1, 2026 10:25:10Total



4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.yos****Post Date : Aug 1, 2026 10:24:30Total



5
Service: 4 Room: 3 Breakfast: - Dinner: 3 Bath: -
The facility is large, which gives me a sense of security. I was surprised to see how new the restrooms were. A vending machine malfunction caused it to swallow two cans of beer (2,000 yen) (lol), but a staff member in the dining hall took care of it right away. Also, during meals, the dining hall staff—including the part-timers—worked very smoothly. The room was a little damp and had a slight odor, but since it’s a mountain lodge, I don’t have any particular complaints!
From StaffThank you for the kind words about the toilet facilities and the overall sense of comfort at the lodge. We're glad our staff could quickly sort out the vending machine issue, and it's great to hear the dining team's service felt smooth and attentive. We'll keep your note about the room in mind as we look at ways to improve. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 16, 2026 / Price:48,000 JPY(Tax Included)Experiences of Mr./Ms.tom****Post Date : Aug 1, 2026 07:03:05Total



4
Service: 4 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
The facility was very clean, and I had a very comfortable stay. The meals were delicious and hearty.
From StaffThank you for staying at Hakuba Sanso. Glad you found the interior so clean and had a comfortable stay. Also happy you enjoyed how tasty and generous the meals were. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 29, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.ino****Post Date : Jul 31, 2026 21:41:57Total



5
Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
I was really impressed by the flush toilet🚽. The fifth-generation owner is really doing a great job. It was fantastic to stay there to celebrate the 120th anniversary. I’d love to come back, but I might not be able to tackle the snowfield again. This time, hiking along the ridge was really tough because of typhoon-like gales. We somehow managed to arrive safely at Tsugaike Hut, though we ended up arriving at 2:00 p.m.—an hour behind schedule.
From StaffThank you for staying at Hakuba Sanso. So glad the flush toilets left such an impression. Thank you also for the encouraging words — they mean a great deal. We're honored you chose to stay with us for our 120th anniversary. Glad you made it safely to Tsugaike Hutte despite that fierce wind. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 29, 2026 / Price:41,000 JPY(Tax Included)Experiences of Mr./Ms.b12****Post Date : Jul 31, 2026 20:34:05Total



4
Service: 4 Room: 4 Breakfast: 4 Dinner: 5 Bath: -
It was my first time staying here, but I had a comfortable stay. I wondered, “A private room that’s just 2 tatami mats?” but it had a place to put my luggage, so it was plenty of space. The food was delicious, and the Sky Plaza was a highlight too! Unfortunately, the weather was terrible—the sky was completely white and visibility was zero. This time, I got completely soaked due to the bad weather, and the drying room felt a bit inadequate. Also, the floor around it was soaking wet—I hope that gets fixed. That said, given the altitude, I guess I can’t really complain. Also, moving from Building 1 to Building 3 is necessary for meals, but even though it’s only a short distance, it was frustrating to get soaked every time due to the bad weather. But I’m truly grateful—I really appreciated being able to stay there. The fried chicken in the bento box was delicious. I’ll be back someday.
From StaffThank you for staying at Hakuba Sanso. Glad this was your first time with us, and that even in a two-tatami-mat private room there was enough space for your belongings to make for a comfortable stay. Also happy you enjoyed the food, found Sky Plaza appealing, and liked the fried chicken in the boxed lunch. We're sorry the drying room felt inadequate when everything was soaked through from the bad weather, and that the floor nearby ended up wet as well. We're also sorry the walk from Building 1 to Building 3 was tough going in such poor conditions. Thank you for this valuable feedback. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 28, 2026 / Price:41,000 JPY(Tax Included)Experiences of Mr./Ms.tak****Post Date : Jul 31, 2026 09:39:33Total



4
Service: 5 Room: 2 Breakfast: 4 Dinner: 4 Bath: -
I really wish they would install shelves or something where we can put our bags, like backpacks. Even just putting hooks on the wall would be a big help. Also, the disparity between the old and new wings was too great.
From StaffThank you for staying at Hakuba Sanso. Thank you for the suggestion about shelving or hooks for backpacks and gear — that's valuable feedback we'll keep in mind. We're also sorry about the gap you noticed between the old and new buildings. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 28, 2026 / Price:17,500 JPY(Tax Included)Experiences of Mr./Ms.kac****Post Date : Jul 31, 2026 09:18:07Total



4
Service: 3 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
The staff were very efficient during dinner.
From StaffThank you for staying at Hakuba Sanso. Glad our staff's efficient work at dinner made a good impression — that means a lot to the whole team. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 28, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.elm****Post Date : Jul 30, 2026 20:17:34Total



2
Service: 4 Room: 4 Breakfast: 3 Dinner: 1 Bath: -
To be honest, dinner was delicious. It was a shame, though, because I had high expectations after enjoying the buffet for lunch. The seasoning on the chicken and the minced meat dish were also disappointing.
From StaffThank you for staying at Hakuba Sanso. Glad you enjoyed the lunch buffet so much, but we're sorry dinner didn't live up to what you were hoping for. Thank you for pointing out the seasoning on the chicken as well — we'll take a look at how it's being prepared. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 28, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.coj****Post Date : Jul 29, 2026 21:52:31Total



4
Service: 4 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
Since it’s a mountain lodge, shared rooms are to be expected, but there are people who walk around making loud noises while others are sleeping, and others who start organizing their gear and preparing to leave, creating a lot of rustling noise. While this isn’t the lodge’s fault—it’s a matter of individual manners—I would appreciate it if they could issue a reminder to guests. I realize this might be difficult for a mountain lodge, but it would be great if they could assign rooms based on departure times to some extent. Hakuba Sanso itself was a very nice mountain lodge—the rooms and restrooms were clean, and the service was pleasant. It was nice that they greeted us warmly both when we arrived and when we departed.
From StaffThank you for staying at Hakuba Sanso. Glad you found the room and toilets clean, and appreciated the service too. Your kind words about the greetings at arrival and departure mean a lot to the whole team. Thank you for the suggestion about grouping rooms by departure time to help with the noise during morning preparations. We'll keep that in mind going forward. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 27, 2026 / Price:16,000 JPY(Tax Included)