Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
Displaying reviews for plan [ Dinner & Breakfast Included ]
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Overall
4.36Service4.34
Room
3.89
Breakfast4.03
Dinner4.08
Bath/Hot Springs, etc.3.06
Experiences of Mr./Ms.tar****Post Date : Aug 3, 2026 11:44:10Total5
Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Jul 30, 2026 / Price:23,500 JPY(Tax Included)Experiences of Mr./Ms.pik****Post Date : Aug 3, 2026 11:19:20Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 4 Bath: -
The staff were cheerful and wonderful. I stayed in a large room by myself. It was reserved exclusively for women, and there was a futon for every other person. I really appreciated their thoughtfulness. I was also happy to receive the 120th-anniversary sticker. Unfortunately, the weather was bad, so I couldn’t see the view, but I’ll definitely come back to make up for it.
From StaffGlad our staff came across as bright and lovely. We're happy you noticed the effort to arrange a women-only room and space out the futons for extra privacy. It's an honor that the 120th anniversary sticker made you happy too. Sorry the weather wasn't on your side this time, but we're already looking forward to your return visit. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.t.y****Post Date : Aug 3, 2026 10:55:38Total4
Service: 5 Room: 4 Breakfast: 4 Dinner: 3 Bath: -
About Dinner: Compared to the dinners during my last two-night stay—which were both excellent, featuring hamburger steak and pork on both nights—this time’s meal left something to be desired.
From StaffWe take seriously your comment that this visit's dinner felt less satisfying compared to the hamburger and pork dishes from your previous consecutive stay. We'll keep this in mind as we plan future menus. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.tak****Post Date : Aug 3, 2026 06:37:58Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
The meals were nutritious and delicious. The staff at the front desk were smiling the entire time, which really helped soothe my tired body (smiles are the best!). The rooms also offered plenty of privacy, which was especially nice for women. It was such a treat to be able to enjoy draft beer right there in the cabin—it was delicious. Thank you so much for your hospitality.
From StaffWe're so glad the meals felt nourishing and delicious. Hearing that our front desk staff kept smiling throughout warmed our hearts too. It's wonderful that the private space in your room felt comfortable as well. And knowing that a cold draft beer at a mountain lodge brought you that kind of happiness is the best reward we could ask for. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.yam****Post Date : Aug 2, 2026 23:15:34Total4
Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
The miso soup was nice and warm, which was great. The bathroom didn't smell, which was also nice. A cold breeze blew through at night, and it got chilly.
From StaffGlad the warm miso soup hit the spot, and it's great to hear the toilets didn't have any odor issues. We'll keep the chilly draft at night in mind as we look at ways to improve. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:35,500 JPY(Tax Included)Experiences of Mr./Ms.gen****Post Date : Aug 2, 2026 23:03:30Total4
Service: 4 Room: 2 Breakfast: 3 Dinner: 4 Bath: -
With Zack included, it was a tight squeeze for eight people in Room 15.
From StaffWe're sorry the room felt cramped once backpacks were factored in as well. We'll take this into account for future room arrangements. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.sts****Post Date : Aug 2, 2026 22:38:06Total4
Service: 3 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.ben****Post Date : Aug 2, 2026 21:42:41Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: 1
Congratulations on your 120th anniversary. Also, thank you for your hard work every day. I thought the hotel was very clean, and I felt the staff were well-trained. However, even though the restrooms were cleaned so thoroughly, by the next morning—some time after check-in—they were in a terrible state… Is it because there are guests from other countries? I found the guests’ manners to be lacking… As time passed, I noticed urine splatter around the urinal, slippers scattered everywhere, and—for some reason—slipper mats turned upside down. I felt that perhaps you should consider implementing a system to check the restrooms and provide guests with instructions on proper usage. That is what I came to realize.
From StaffThank you so much for the kind words on our 120th anniversary. We're also glad you noticed the daily cleanliness and staff training. At the same time, we take seriously your observation about the toilets becoming untidy as the day goes on, and we'll look into how we can improve this, including guidance on proper use. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.131****Post Date : Aug 2, 2026 20:06:08Total3
Service: 3 Room: 3 Breakfast: 4 Dinner: 3 Bath: 1
Not realizing that lunch box orders could only be placed online, I tried to order one in person, but they couldn’t accommodate me. It was very different from the system I’d used before and from the systems at other mountain huts. I wish they would make the online reservation process clearer.
From StaffWe're sorry for the inconvenience with the lunch box ordering. Your feedback about the web reservation display being unclear is something we'll consider as we review our information going forward. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:63,000 JPY(Tax Included)Experiences of Mr./Ms.hir****Post Date : Aug 2, 2026 15:41:14Total5
Service: 4 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Jul 30, 2026 / Price:32,000 JPY(Tax Included)