Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
Displaying reviews for plan [ Dinner & Breakfast Included ]
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Overall
4.35Service4.34
Room
3.88
Breakfast4.02
Dinner4.07
Bath/Hot Springs, etc.3.06
Experiences of Mr./Ms.yos****Post Date : Aug 11, 2026 21:18:18Total2
Service: 4 Room: 3 Breakfast: 1 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Aug 5, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.kaz****Post Date : Aug 11, 2026 20:56:54Total3
Service: 3 Room: 3 Breakfast: 3 Dinner: 2 Bath: -
夕朝食付きプラン
Date of Use:Aug 9, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.sta****Post Date : Aug 11, 2026 12:54:05Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
含晚餐與早餐
Date of Use:Aug 6, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.sta****Post Date : Aug 11, 2026 12:53:47Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
含晚餐與早餐
Date of Use:Aug 6, 2026 / Price:120,000 JPY(Tax Included)Experiences of Mr./Ms.yat****Post Date : Aug 10, 2026 15:02:03Total4
Service: 4 Room: 2 Breakfast: 4 Dinner: 4 Bath: -
It was nice that I chose a semi-private room and was shielded from prying eyes, but the sounds from the entire floor carried clearly into my room. I couldn’t sleep because I could hear people setting their alarms at 3 a.m., packing their bags, and eating their lunches, so I ended up sleep-deprived. I don’t think it’s the inn’s fault, but under these circumstances, a large dormitory-style room for about 10 people might have been a better choice.
From StaffWe are glad the semi-private room gave you some visual privacy, but we are sorry that noise from the rest of the floor kept you from sleeping well, leaving you short on rest. We have taken note of your feedback that a larger shared room might have suited this situation better.
夕朝食付きプラン
Date of Use:Aug 7, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.sat****Post Date : Aug 10, 2026 11:33:46Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
The two meals and the bento were delicious. The futon was clean, too. I really appreciated the thoughtful touch of leaving a small light on in the hallway even after lights-out.
From StaffWe are glad both breakfast and dinner, along with the boxed lunch, were all enjoyable. Thank you also for the kind words about the futon. We are grateful you noticed the small light left on in the hallway after lights-out, a detail we hope makes a difference. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 6, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.yan****Post Date : Aug 9, 2026 22:32:16Total5
Service: 5 Room: 3 Breakfast: 3 Dinner: 3 Bath: -
Even though our arrival was delayed due to our own lack of thorough planning, the staff welcomed us with concern for the three of us and were flexible despite our arrival after dinner time—which made this mountain climb a wonderful memory. The restrooms were clean, and we had a comfortable stay. There was also an exhibition on the history of the mountain hut, which deepened my appreciation for the mountaineering culture built by those who came before us.
From StaffWe are glad that, even with your late arrival, our staff's concern for your wellbeing and the flexibility around dinner timing became part of a good memory for you. Thank you also for the kind words about the toilets. Hearing that the historical exhibits deepened your appreciation for mountaineering culture touches us as well.
夕朝食付きプラン
Date of Use:Aug 3, 2026 / Price:63,000 JPY(Tax Included)Experiences of Mr./Ms.alp****Post Date : Aug 9, 2026 21:00:19Total4
Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
Upon arrival, I was delighted to be greeted by a smiling receptionist who said, “Thank you for your hard work today!” The tour of the room and the facility, along with the explanation of the rules, was easy to understand, and check-in went smoothly. I slept very well in the compact private room. I was very satisfied with both dinner and breakfast. However, I was a bit puzzled by the instruction that we had to go to the back of the line to get seconds of rice and miso soup. The staff members in charge of rice and miso soup clearly had time to spare, so it would have been perfectly possible to ask for seconds in between their tasks—and that would likely have improved the overall flow as well. The next morning, I wanted a second helping of miso soup, but I decided against it because it seemed like a waste of time. It was such a comfortable stay that this is really the only minor suggestion I have!
夕朝食付きプラン
Date of Use:Aug 7, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.che****Post Date : Aug 9, 2026 17:37:11Total5
Service: 4 Room: 3 Breakfast: 3 Dinner: 3 Bath: -
Thank you so much for your hospitality the other day. It was a very modern mountain lodge, with better facilities than any other I’ve stayed at before. Please keep up the great work as you take on this new challenge! 😆 I’m rooting for you.
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From StaffWe are glad that, among all the mountain huts you have stayed at, ours stood out as especially well-equipped and forward-thinking. Your words of encouragement will carry us forward. Thank you for the photo as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 30, 2026 / Price:48,000 JPY(Tax Included)Experiences of Mr./Ms.t.w****Post Date : Aug 9, 2026 06:53:17Total4
Service: 4 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
The twin room was spacious and comfortable, and since it was located in the annex, it was quiet in the morning—free from the noise of other hikers—so I was able to relax. However, because it was at the very end of the building, I couldn’t connect to Wi-Fi in the room; in that regard, the shared room closer to the router was more convenient. Breakfast was served at Sky Plaza rather than the dining hall, so I was able to enjoy a quiet, leisurely meal.
From StaffWe are glad the twin room in the annex was spacious and comfortable, and that being tucked away let you relax without noise from other climbers. We are sorry that the room's position at the far end made Wi-Fi difficult to connect. We are happy that having breakfast at Sky Plaza gave you a quiet, unhurried start to the day. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 6, 2026 / Price:52,000 JPY(Tax Included)
Since I’m allergic to the mackerel served for breakfast, I asked them to take it away before it was served—since leaving it would just result in food waste—but they waved me off, saying, “It’s okay to leave it.” I was very disappointed, since I’d made the request precisely because I didn’t want to waste food by leaving it behind. Also, after arriving, I tried using the Sky Plaza, but it was practically a sauna—not at all a relaxing environment—so I left pretty quickly. I don’t expect air conditioning, but surely there’s some way to improve the situation, like by ventilating the space?
Thank you for taking the time to share your feedback. We are truly sorry that we were unable to properly accommodate your offer to have the mackerel set aside due to your allergy, resulting in unnecessary food waste. We also apologize that the Sky Plaza was not a comfortable space during your stay. We will take your comments seriously as we work to improve.