Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
Displaying reviews for plan [ Dinner & Breakfast Included ]
-
Overall




4.36Service



4.34
Room



3.89
Breakfast



4.03
Dinner



4.08
Bath/Hot Springs, etc.



3.06
Experiences of Mr./Ms.tom****Post Date : Aug 17, 2026 20:07:42Total



2
Service: 3 Room: 2 Breakfast: 3 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Aug 15, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.sau****Post Date : Aug 17, 2026 20:07:21Total



4
Service: 4 Room: 4 Breakfast: 5 Dinner: 5 Bath: 3
夕朝食付きプラン
Date of Use:Aug 15, 2026 / Price:31,000 JPY(Tax Included)Experiences of Mr./Ms.A.M****Post Date : Aug 17, 2026 20:01:21Total



5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
夕朝食付きプラン
Date of Use:Aug 15, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.bun****Post Date : Aug 17, 2026 20:00:55Total



5
Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
夕朝食付きプラン
Date of Use:Aug 11, 2026 / Price:80,000 JPY(Tax Included)Experiences of Mr./Ms.ped****Post Date : Aug 17, 2026 12:26:39Total



5
Service: 5 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
I had a very comfortable stay. The meals were delicious, the restrooms were clean, and I have no complaints. There was just one thing: I received an urgent call and tried various ways to contact the lodge, but all I got were automated voice messages, so I couldn’t get through. Fortunately, everything turned out fine in the end, but it would be helpful if guests were informed of how to contact the lodge in an emergency. That aside, I thought it was a wonderful mountain lodge. Thank you very much.
From StaffWe're glad you were able to relax and enjoy your stay, and that the meals and restroom met your expectations too. We're sorry the call didn't go through smoothly, and that it caused you worry. We're relieved everything worked out fine in the end. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 14, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.kk8****Post Date : Aug 17, 2026 08:59:47Total



5
Service: 4 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
It had been 10 years since our last stay, and the kids were absolutely thrilled. I was particularly impressed by how clean the restroom area was and how well-maintained the surroundings were. The drying room was also in excellent condition, and I think this is a mountain lodge that everyone—from seasoned hikers to beginners—can enjoy. Needless to say, the Sky Plaza was wonderful. If there had been a wider variety of T-shirts for sale, I think it would have made me more inclined to buy one. I’m planning to visit again sometime. Thank you very much.
From StaffSo glad your children were thoroughly satisfied on your first stay with us in ten years. It means a lot to hear the restroom cleanliness and the drying room impressed you. We're truly honored to be called a lodge that both experienced climbers and beginners can enjoy. Glad you also enjoyed Sky Plaza. We've taken your feedback about the T-shirt selection to heart. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 14, 2026 / Price:138,000 JPY(Tax Included)Experiences of Mr./Ms.Shi****Post Date : Aug 17, 2026 08:54:18Total



4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: 4
Thank you very much. I’d like to express my gratitude for all your help. It was my first time staying there, but the staff at the mountain lodge were very kind, and I had a comfortable stay. Since it was during the Obon season, it was more crowded than I expected, and I regret not bringing earplugs. The drying room was also a big help. I was also happy to receive a commemorative sticker. It was a wonderful memory!
From StaffSo glad our staff made your first stay a comfortable one. We appreciate your understanding during the busy Obon holiday period. Glad the drying room came in handy too. We're happy the commemorative sticker was a nice touch, and hearing this became a wonderful memory for you means a great deal. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 13, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.poo****Post Date : Aug 17, 2026 07:43:17Total



4
Service: 5 Room: 3 Breakfast: 5 Dinner: 5 Bath: -
This was my first time dining here. The hearty meal really revived my tired body. I’d love to come back again.
From StaffSo glad this hearty meal hit the spot after a tiring day on your first visit with us. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 14, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.ts5****Post Date : Aug 17, 2026 00:51:35Total



4
Service: 4 Room: 3 Breakfast: 3 Dinner: 4 Bath: -
I was surprised to find that the restroom was a flush toilet—and it was incredibly clean. It’s definitely the best restroom I’ve ever seen in a mountain cabin.
From StaffWe're truly honored that our flush toilets impressed you and that you called them the best among the mountain huts you've stayed in. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 14, 2026 / Price:17,500 JPY(Tax Included)Experiences of Mr./Ms.uch****Post Date : Aug 16, 2026 21:47:32Total



4
Service: 5 Room: 3 Breakfast: 4 Dinner: 4 Bath: 2
I stayed in an 8-person dorm room. It’s cramped, so snoring is unavoidable. The restrooms were clean—I was surprised to find they had Washlet bidets. It would be nice if the room had partitions. I find myself gradually expecting amenities on par with those in a restroom. Even after lights out at 9:00, a small light stayed on, and I couldn’t sleep. It would be nice if the pillows were softer. The water tasted great. The cake at the café was delicious. Check-in and checkout at both the front desk and the gift shop were very quick. I was happy to receive a commemorative sticker. The merchandise was a bit pricey. I think more people would shop there if the gift shop had a wider selection. The staff at the front desk and first-aid station were clear, efficient, and very trustworthy. It was fun being so close to the summit. The meal system was very Japanese-style—it was impressive. The natto was delicious. I enjoyed the spectacular views. I thought it was wonderful that there was absolutely no trash on the trail.
From StaffThank you for such a detailed account covering so many aspects of your stay. We understand the shared 8-person room felt tight, and appreciate your patience with that. So glad the restroom's cleanliness and washlet surprised you, and we've taken your partition idea to heart. We're sorry the lights after lights-out made it hard to sleep. Glad you enjoyed the water, the cafe's cake, and even the natto at breakfast. Thank you for noticing the speed at reception and checkout, and the commemorative sticker too; we've taken your thoughts on the goods pricing to heart as well. It means a great deal to hear you found our staff's response reliable. The proximity to the summit, the views, and the clean trails all reflect care for the whole mountain area, so we're glad that came through. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 13, 2026 / Price:32,000 JPY(Tax Included)
Since the hallway outside my room serves as the main route to the dining room, I couldn’t get any sleep because it was so noisy until dinner service ended—even though I wanted to go to bed early. Would it be possible to arrange for guests with early dinner times to stay in rooms on the second floor?
We're sorry the noise from the corridor outside your room made it hard to rest until dinner service ended. Thank you also for the suggestion about placing guests with earlier dinner times on a different floor. We'll take this into account when thinking through room assignments, within the layout we have to work with. Thank you for this valuable feedback.