Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
Displaying reviews for plan [ Dinner & Breakfast Included ]
-
Overall
4.36Service4.34
Room
3.89
Breakfast4.03
Dinner4.08
Bath/Hot Springs, etc.3.06
Experiences of Mr./Ms.iwa****Post Date : Sep 4, 2026 08:53:27Total4
Service: 4 Room: 3 Breakfast: 3 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Aug 20, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.m.k****Post Date : Sep 4, 2026 06:37:17Total4
Service: 3 Room: 4 Breakfast: 3 Dinner: 4 Bath: -
Since the Super Mountaineering Club was performing live that day, dinner was served as a boxed meal, but the pork was tender and delicious. It was a shame that during breakfast, even though we were still eating, a female staff member kept asking us curtly, “May I take the teapot away?” over and over again. The woman at the front desk when we checked in also seemed a bit cold, so I wondered if that’s just the way things are here.
From StaffGlad the boxed dinner on the night of the Super Tozanbu live, with the tender pork, was to your liking. That said, we're sorry the staff's manner during breakfast came across as curt. We'll be looking into how our team handles these interactions. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 1, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.wwv****Post Date : Sep 4, 2026 01:29:46Total5
Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
夕朝食付きプラン
Date of Use:Sep 1, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.ter****Post Date : Sep 3, 2026 21:52:14Total4
Service: 4 Room: 2 Breakfast: 4 Dinner: 4 Bath: -
The semi-private room I was assigned had no windows and a slanted ceiling. It was disappointing, since most of the rooms have windows (where sunlight comes in) and flat ceilings (as shown in the photo). I could understand if it were a last-minute reservation or arrival, but I booked well in advance and checked in early. I wish they would either set a separate price tier for this type of room or ask for consent when it’s unavoidable, such as for last-minute reservations. Everything else was fine.
From StaffWe're sorry the semi-private room assignment didn't meet your expectations, especially given how early you booked and checked in. We take your feedback seriously. We're glad the service and meals were to your liking, and we thank you for that. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 1, 2026 / Price:39,600 JPY(Tax Included)Experiences of Mr./Ms.nnn****Post Date : Sep 3, 2026 20:08:00Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 3 Bath: -
This was my first visit. The receptionist and the rest of the staff were all very friendly. The private room was very spacious, so I was able to really relax. I was surprised at how clean the restrooms were. The live performance by the Super Mountaineering Club was fantastic. Breakfast at Sky Plaza was incredibly delicious and served in such a relaxed atmosphere—I couldn’t believe I was at a mountain lodge. It was the best. I’d love to visit again. Thank you very much.
From StaffIt's wonderful to hear that your first stay felt comfortable from check-in through your time in the private room. We're glad the cleanliness of the restroom and the Super Tozanbu live both stood out to you. Hearing that breakfast at Sky Plaza felt unexpectedly relaxed and delicious for a mountain hut means a lot to the team there. We'd be delighted to see you again. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 1, 2026 / Price:83,400 JPY(Tax Included)Experiences of Mr./Ms.fly****Post Date : Sep 3, 2026 20:03:45Total4
Service: 4 Room: 3 Breakfast: 4 Dinner: 3 Bath: -
夕朝食付きプラン
Date of Use:Sep 1, 2026 / Price:43,600 JPY(Tax Included)Experiences of Mr./Ms.sus****Post Date : Sep 3, 2026 19:33:16Total5
Service: 4 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Aug 31, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.ike****Post Date : Sep 3, 2026 01:55:57Total4
Service: 3 Room: 5 Breakfast: 3 Dinner: 3 Bath: -
I really liked that the restrooms were clean. I hope all restrooms will be equipped with Washlet toilets soon.
From StaffGlad to hear you liked how clean the toilets were. We've already installed washlets in some of them, and we'll keep expanding this further as we look ahead. Come walk the ridgelines of Hakuba, in the Japanese Alps, again sometime.
夕朝食付きプラン
Date of Use:Aug 31, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.ei2****Post Date : Sep 2, 2026 07:21:17Total3
Service: 4 Room: 4 Breakfast: 3 Dinner: 4 Bath: -
I felt that the lounge was small relative to the number of guests.
From StaffThank you for sharing your thoughts on the size of the lounge relative to guest numbers. We'll keep this in mind going forward. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 14, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.jac****Post Date : Aug 31, 2026 16:20:10Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
Both the food and the private room were great! Above all, the Sky Classic live concert that night was amazing!! It was totally worth the climb in the rain. I received an unexpected treat!
From StaffSo glad the meals and your private room worked out well for you. After climbing through the rain, it sounds like the evening classical concert under the stars felt like a well-earned reward, and reading that made our day. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Aug 21, 2026 / Price:22,000 JPY(Tax Included)
I'd like to go again.
So glad to hear you'd like to come back. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.