We're relieved that being able to point your injured member to the first-aid room was of some help during a worrying moment. Glad you all made it down safely despite the bad weather. Hearing that the food exceeded what you'd expect from a mountain lodge, along with your comments on the cleanliness, means a lot to our staff. Thank you for the photo as well. We're happy the stove was a welcome comfort too. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Hearing that this was the most comfortable mountain lodge you've ever stayed at truly means a lot to us. We're glad you noticed the effort to secure a full mattress-width of space per guest, and to keep some distance between groups when the lodge isn't full — that kind of quiet attention to detail is exactly what we hope guests will feel. It's wonderful that the indoor toilets and the washlet seats left such an impression too, and that's a real encouragement to our staff. Thank you for the photos as well. As for the weak Wi-Fi signal, we'll look into ways to improve coverage beyond just near the signal booster. We're sorry the Sanzoku-yaki burger and Shinshu-don sold out so early — we'll think about how to make sure more guests get the chance to try them next time. Glad you enjoyed the light dining-hall meals too. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

We're truly delighted that the special private room and the flush toilets made for such a comfortable stay. Hearing that the beef stew from Sky Plaza left a lasting impression means a great deal to the staff who prepared it. Thank you for the photos as well. Being described as offering some of Japan's finest mountain lodge service is something we take to heart. And knowing you already want to come back is the best thing we could hear. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Thank you for staying with us for two nights at Hakuba Sanso. Glad the manager and staff came across as so kind — that means a great deal to the whole team. Despite the unfortunate weather, that fleeting moment of sunset light breaking through at Sky Plaza on your second evening, with Mt. Asahi appearing through the clouds, sounds like a wonderful sight to have witnessed. Thank you for the photo too. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for staying at Hakuba Sanso. Thank you for the photo too. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for staying at Hakuba Sanso. We're glad our staff member from Taiwan happened to be there at check-in and could help with the process — that must have been a nice moment for her too. Your kind words about the warm, friendly service mean a lot to the whole team. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for staying at Hakuba Sanso. Glad you found our staff efficient and attentive — that's encouraging for the whole team. We're sorry the miso soup at both dinner and breakfast wasn't served hot enough. We'll look at how we can make sure it reaches you nice and warm. Thank you for the photo too. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for staying at Hakuba Sanso. Glad that entering your route and companion details ahead of time through our reservation system made for a smooth check-in. Thanks for letting us know about the Wi-Fi password not being posted anywhere in the hallway or common room — we'll look at how we can make that easier to find. Also glad you appreciated the free drinking water and the free refills on rice and miso soup. Thank you for the photos too. We hope to see you again in the mountains of Hakuba, in the Japanese Alps.

Thank you for staying at Hakuba Sanso and for sharing such a detailed account of your hike, along with the photos, the ridge views are wonderful. It sounds like the trail took longer than expected, and passing so few other hikers later on must have felt a bit unnerving. Phone battery is definitely something to watch closely in the mountains. We'll also take your comment about the rice being softer than you'd like on board. We're glad it was a good climb apart from the weather. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Thank you very much for staying at Hakuba Sanso! Thank you also for sharing your wonderful photos. Our staff really enjoyed seeing the delicious-looking beef stew, katsudon, and dessert. We're especially happy to hear that you thought our limited-time beef stew was outstanding. Your comment that it was hard to believe it was prepared in a mountain hut is a wonderful compliment for our kitchen team. Although the clouds hid the sunset and mountain views this time, we hope you'll return on a clear day to experience the spectacular scenery of the Japanese Alps. We look forward to welcoming you again!