Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall
4.39Service4.36
Room
3.96
Breakfast4.04
Dinner
4.11
Bath/Hot Springs, etc.3.12
Experiences of Mr./Ms.kat****Post Date : Jul 8, 2026 21:13:31Total4
Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Jul 3, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.sat****Post Date : Jul 7, 2026 21:08:27Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
I’ve been staying here every year, but this was my first time staying in a special bedroom suite in 15 years. With clean sheets and a café table, I had a very comfortable stay. Also, the restrooms have been renovated and are now very comfortable. I’ve also come to love the French fries, which are a new addition to the Sky Plaza menu. As for the reservation system, until last year it was very difficult to book because the hotel was fully booked day after day with what appeared to be provisional reservations. However, a deposit system was introduced this year, making it much easier to make reservations. That said, while we used to be able to book a private Japanese-style room even for just two people, the current system seems to limit this to groups of three or more. I would appreciate it if you could improve this aspect. Overall, we had a wonderful time. Thank you very much.
From StaffThank you very much for staying at Hakuba Sanso. We sincerely appreciate your continued support over the years and thank you for sharing your impressions after staying in one of our bed rooms for the first time in 15 years. We are delighted to hear that you found our renovated washrooms and toilets comfortable, and that you enjoyed the clean bedding and pleasant atmosphere throughout the lodge. We are also pleased that you enjoyed the new French fries menu at Sky Plaza Hakuba. It is encouraging to hear that the new reservation deposit system made it easier for you to book your stay. Thank you as well for your feedback regarding the reduced availability of private Japanese-style rooms. We will take your comments into consideration as we continue to improve our operations. We look forward to welcoming you back to Hakuba Sanso on your next visit to the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 5, 2026 / Price:55,000 JPY(Tax Included)Experiences of Mr./Ms.ooy****Post Date : Jul 7, 2026 17:52:32Total2
Service: 3 Room: 2 Breakfast: - Dinner: 4 Bath: -
I stayed there on July 4. I got the impression that group guests were given priority, so we were the last to be served at meals. The room had only one thin futon, so it was very cold.
From StaffThank you very much for staying at Hakuba Sanso. We sincerely appreciate you taking the time to share your feedback. We are sorry that you had to wait for dinner. At Hakuba Sanso, dinner is served in the order that guests arrive. However, during busy periods, there may be a waiting time. We appreciate your understanding. We are also sorry to hear that your room felt cold. In early July, weather conditions in the Japanese Alps can change rapidly, and temperatures often drop significantly, especially in the morning and evening. It can feel like midwinter, so we recommend bringing adequate warm clothing. Thank you again for your valuable comments. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps.
夕食付きプラン
Date of Use:Jul 4, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.mak****Post Date : Jul 7, 2026 07:34:57Total4
Service: 4 Room: 4 Breakfast: 3 Dinner: 4 Bath: -
We were blessed with good weather and had a generally comfortable stay—thank you very much. However, the room felt a bit cold. I was also surprised by the new bidet toilet.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear that you enjoyed pleasant weather and had a comfortable stay. We are also pleased that you were impressed with our newly installed bidet toilets. We appreciate your feedback regarding the room feeling cold. Your comments are valuable and will help us improve our facilities and services. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps. Our staff look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 4, 2026 / Price:23,500 JPY(Tax Included)Experiences of Mr./Ms.pan****Post Date : Jul 7, 2026 06:46:38Total5
Service: 5 Room: 4 Breakfast: 3 Dinner: 4 Bath: -
I arrived at Hakuba Sanso shortly after noon. Since the cell phone charging stations weren’t busy early in the day, I was able to charge my phone without any trouble (by dinnertime, my battery was fully charged). For dinner, I was able to get seconds of rice and pork miso soup—I was very satisfied! The staff were kind enough to give me a large serving of rice.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear that you were able to use the charging facilities without difficulty when you arrived in the early afternoon, and that you enjoyed your dinner. Your kind words about our staff are greatly appreciated and serve as wonderful encouragement to our team. Thank you as well for your feedback regarding the charging area being full during dinner time. As many guests use the facilities in the evening, they can become crowded, and we will use your comments as a reference for future improvements. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps. Our staff look forward to seeing you again.
夕食付きプラン（朝弁当も選べます）
Date of Use:Jul 4, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.jun****Post Date : Jul 7, 2026 05:36:30Total4
Service: 5 Room: 4 Breakfast: 5 Dinner: 4 Bath: -
I stayed in a double room by myself. The food was delicious, and I appreciated having my privacy. The restroom was clean, too. It seemed like there was Wi-Fi in the main building, but the signal was weak in the annex. Also, the rice at dinner was too soft. Overall, I was satisfied.
From StaffThank you very much for staying at Hakuba Sanso. We also sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you enjoyed the meals, the privacy of your private room, and the cleanliness of our facilities. We also appreciate your comments regarding the Wi-Fi signal in the annex and the texture of the rice served at dinner. Your feedback is valuable and will help us improve our services. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps. We look forward to seeing you again.
夕朝食付きプラン
Date of Use:Jul 4, 2026 / Price:44,000 JPY(Tax Included)Experiences of Mr./Ms.suz****Post Date : Jul 6, 2026 20:10:28Total4
Service: 5 Room: 2 Breakfast: 3 Dinner: 3 Bath: -
This was my first time staying at Hakuba Sanso, and I was impressed by how quick and efficient the check-in process was. I was truly moved by how clean the restrooms were and by the beautiful views. It was just a shame that the bedding wasn’t quite up to par. The staff were very helpful, and overall, I was extremely satisfied. Thank you very much for your hospitality.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted that you chose Hakuba Sanso for your first stay and that you appreciated our efficient check-in process, the spectacular views, the cleanliness of our restrooms, and the friendliness of our staff. We are sorry to hear that the bedding did not meet your expectations. Your feedback is valuable and will help us improve the comfort of our facilities. We hope to welcome you back when you visit the Japanese Alps again. Our team looks forward to seeing you in the future.
夕朝食付きプラン
Date of Use:Jul 4, 2026 / Price:192,000 JPY(Tax Included)Experiences of Mr./Ms.hir****Post Date : Jul 4, 2026 20:12:41Total5
Service: 5 Room: 5 Breakfast: - Dinner: 5 Bath: -
The restrooms were so clean! I was thrilled to find they even had a Washlet! Since there weren’t many guests that day, we were able to enjoy our room at our own pace, which really warmed our hearts—especially since we’d arrived with our bodies frozen from the cold. The staff at the front desk and in the dining room were all so polite and kind—it really made me want to come back!
From StaffThank you very much for staying at Hakuba Sanso. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you were pleased with our clean facilities, including the washlet-equipped toilets, and that you were able to relax and enjoy a comfortable stay in your room during a quieter period. Thank you also for your warm words about our front desk and dining hall staff. Your encouragement means a great deal to our team. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps.
夕食付きプラン
Date of Use:Jul 2, 2026 / Price:96,000 JPY(Tax Included)Experiences of Mr./Ms.kar****Post Date : Jul 3, 2026 22:42:09Total4
Service: 4 Room: 5 Breakfast: 3 Dinner: 3 Bath: 2
I stayed one night at Hakuba Sanso. I couldn’t find anywhere to charge my phone or take a shower. The meals were okay—except that the miso soup didn’t seem to be refillable—but breakfast came with fish, which I don’t usually eat. The staff didn’t remind me of the time when the power would be turned off. Wi-Fi was available, though the speed was a bit slow—still satisfactory, though. The staff gave me helpful advice on planning my hiking route, and I even got a room to myself. Crampons could be borrowed at this sanso and returned at another sanso for a fee of ¥1,000, though they weren’t particularly useful. I stayed at Hakuba Sanso for one night, but there were no places to charge my cell phone or shower facilities. The meals were decent, but it was a bit disappointing that I couldn’t get a refill of miso soup. However, it was nice that breakfast included a fish dish, which I don’t usually eat. The staff did not specifically inform me of the time when the power would be cut off. Wi-Fi was available; the speed was a bit slow but still acceptable. The staff provided helpful advice on planning hiking routes, and it was nice to have a private room. It was convenient to be able to rent crampons at one mountain lodge and return them at another (for a nominal fee of 1,000 yen), but in reality, they weren’t all that useful. Hakubasansō ni 1 haku sh
From StaffThank you very much for staying at Hakuba Sanso. We sincerely appreciate you taking the time to share your feedback. We are pleased to hear that you were satisfied with the Wi-Fi and your private room. However, we are sorry that the lack of phone charging facilities and showers did not meet your expectations. Hakuba Sanso is located at an altitude of 2,832 meters, where electricity and water are very limited. For this reason, we are unable to provide phone charging services or shower facilities, and we appreciate your understanding. We also apologize that both the meals and the information provided by our staff did not fully meet your expectations. Breakfast menus vary from day to day, and we will continue working to improve our services so that more guests can enjoy their stay. Although you did not end up needing the crampon rental service, we offer it so that guests who require proper equipment can hike more safely. Thank you again for your valuable feedback. We hope to welcome
夕朝食付きプラン
Date of Use:Jul 1, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.ryo****Post Date : Jun 30, 2026 21:20:37Total4
Service: 5 Room: 3 Breakfast: 4 Dinner: 5 Bath: -
The restrooms are clean. The food is delicious. The staff are friendly and welcoming. It would have been nice if charging my phone had been free, though. It was a comfortable stay.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your feedback. We are delighted to hear that you appreciated the cleanliness of our toilets, enjoyed the meals, and found our staff's friendly smiles welcoming. It is very encouraging to know that you had a comfortable stay. Thank you also for your comment regarding smartphone charging. Due to the limited power supply in the mountain environment, it is difficult for us to offer this service free of charge. However, we truly appreciate your feedback and will take it into consideration as we continue to improve our services. We hope to welcome you back to Hakuba Sanso on your next visit to Mt. Hakuba.
夕朝食付きプラン
Date of Use:Jun 28, 2026 / Price:16,000 JPY(Tax Included)
As Japan’s largest mountain lodge, I’d been wanting to stay here for a long time. The staff were very courteous, and the check-in process was simple and easy to follow thanks to the QR code. The meals were more than sufficient for a mountain lodge, but I think it would have been even better if the private rooms had interior locks (for security).
Thank you very much for staying at Hakuba Sanso. We are truly honored that Hakuba Sanso had been on your list of mountain huts to visit. We are delighted to hear that you were satisfied with our staff, the smooth check-in process, and the meals, which exceeded your expectations for a mountain hut. We also appreciate your suggestion that room doors would feel more secure with interior locks. Your valuable feedback will be taken into consideration as we continue to improve our facilities. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps.