We're so glad the staff's attention and your room made for a wonderful stay. It's lovely to hear that the conversation about the lodge's history became a memorable part of your visit. Your recommendation means a great deal to us. Thanks also for the photo. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

We're delighted you got to try the beef stew that was sold out on your previous visit, along with the bread, salad, and chocolate cake. That brief clear window revealing the view from Shakushidake to Hakuba Yarigatake, right in the middle of an overcast day, sounds like a real gift from the mountains. Glad the ramen at lunch hit the spot too. Thanks also for the photos. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Glad that even as your first mountain lodge stay, the comfort of the toilets came as a pleasant surprise. Thank you for describing the digital check-in and restaurant system as smooth. We take your comment about the drying room's smell seriously and will look into improving it. We also appreciate you raising the practical concern of luggage adding up when buying goods. It's wonderful that the stargazing event let you see the Milky Way clearly for the first time in your life — that sounds like a truly special experience. Thank you for the photo as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

We take seriously your comment about the main dish at dinner feeling a bit lacking. It's some comfort that the breakfast lunch box, with both fish and meat, was delicious. Thank you for the photo as well. We'll keep this in mind for future menu planning. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Glad the private room was just the right size and the toilets felt clean too. We're sorry the restaurant was too crowded for you to use — that's disappointing to hear. It's some comfort that the lunch box was delicious. Thank you for the photos as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Glad the semi-private room gave you a sense of privacy. It's encouraging to hear our large staff team's efficient handling of meals and service left such an impression. Thank you for the photo as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

We're truly honored to be called a wonderful mountain lodge. Thank you for the photos as well. We look forward to having you stay with us again. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Thank you for the kind words about the clear, friendly service from the staff member who handled your check-in. We're also glad the dining hall staff's energy came through. Your suggestion about dinner leaning toward bolder flavors — sweet-and-savory, salty, ketchup, or curry-style — being more welcome for tired bodies is genuinely helpful feedback. We're honored that the cleanliness throughout the lodge and the beauty of the building itself led you to call it an irreplaceable place. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.

Glad the new panel-based checkout made for smooth, quick payment. We're happy the clean toilets came as such a pleasant surprise too. Thank you for the photos as well. The weather may not have cooperated, but hearing that it still felt like a luxurious experience for a mountain lodge is a real encouragement to our staff. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.