Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall
4.39Service4.36
Room
3.96
Breakfast4.04
Dinner
4.11
Bath/Hot Springs, etc.3.12
Experiences of Mr./Ms.nar****Post Date : Jul 24, 2026 21:45:32Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 5 Bath: -夕朝食付きプラン
Date of Use:Jul 22, 2026 / Price:67,500 JPY(Tax Included)Experiences of Mr./Ms.ni7****Post Date : Jul 24, 2026 21:40:54Total5
Service: 4 Room: 4 Breakfast: 4 Dinner: 5 Bath: -
Thank you very much for your hospitality this time. Personally, I really appreciated that the lights in my room turned on early in the morning. I look forward to staying with you again in the future.
From StaffThank you very much for staying at Hakuba Sanso! We were so happy to read that you would like to visit us again. We're also glad that the early morning room lighting was helpful for your alpine start. We hope it made your departure a little more comfortable. We look forward to seeing you again in the Japanese Alps. Wishing you many more wonderful mountain adventures!
夕食付きプラン（朝弁当も選べます）
Date of Use:Jul 22, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.woo****Post Date : Jul 24, 2026 21:07:23Total5
Service: 4 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
Thank you for your hospitality. I’m so happy the restrooms were clean. I’d love to visit again. Thank you very much.
From StaffThank you very much for staying at Hakuba Sanso. We are truly delighted to hear that you would like to visit us again. Thank you also for your kind comments about our restrooms. We are glad they helped make your stay more comfortable. We look forward to seeing you again in the Japanese Alps.
夕食付きプラン（朝弁当も選べます）
Date of Use:Jul 22, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.cam****Post Date : Jul 24, 2026 15:32:47Total5
Service: 5 Room: 5 Breakfast: 3 Dinner: 3 Bath: -
夕朝食付きプラン
Date of Use:Jul 21, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.nan****Post Date : Jul 24, 2026 07:43:57Total4
Service: 4 Room: 4 Breakfast: 3 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Jul 21, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.yat****Post Date : Jul 23, 2026 20:18:22Total4
Service: 4 Room: 4 Breakfast: - Dinner: 4 Bath: -
I was surprised to see how clean the restroom was. Dinner was really delicious.
From StaffThank you very much for staying at Hakuba Sanso. We renovated the restrooms in 2025, so we're delighted that you noticed the difference. We're also glad you enjoyed the dinner. We hope your time in the Northern Alps left you with a wonderful memory. We look forward to welcoming you again.
夕食付きプラン（朝弁当も選べます）
Date of Use:Jul 21, 2026 / Price:14,500 JPY(Tax Included)Experiences of Mr./Ms.tyo****Post Date : Jul 23, 2026 08:20:39Total4
Service: 3 Room: 3 Breakfast: 3 Dinner: 3 Bath: -
Online reservation systems can be a bit of a challenge for older people. I guess we’ll just have to get used to them. I was also a bit confused when ordering coffee at Hakuba Sanso Sky Plaza because it was done on a touchscreen. I’ll probably be able to do it on my own next year.
From StaffThank you for staying at Hakuba Sanso, and for your honest feedback. You're right that online booking and touchscreen ordering can be confusing if you're not used to them — sorry for the trouble at Sky Plaza. Next time, please just ask any of our staff directly; we're always happy to help in person. We're glad to hear you're already planning to manage it solo next year. We hope to welcome you back to the mountains of Hakuba then.
夕朝食付きプラン
Date of Use:Jul 20, 2026 / Price:22,000 JPY(Tax Included)Experiences of Mr./Ms.jen****Post Date : Jul 22, 2026 21:12:37Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: - Bath: -
I was finally able to stay at the Hakuba Mountain Lodge, a place I’d always dreamed of visiting. The food and views at Sky Plaza were amazing! Everyone at the lodge was so kind, the flowers all around were beautiful, and above all, I was truly grateful that they provided me with a private room. There was even a clean restroom with a Washlet. Although it’s not a place I can visit very often, I hope they’ll continue to do their best to maintain this soothing retreat high up in the mountains.
From StaffThank you very much for staying at Hakuba Sanso. We are truly honored that you chose to stay at a place you had long dreamed of visiting. We are delighted to hear that you enjoyed the meals and spectacular views at Sky Plaza, the hospitality of our staff, your room, and even the beautiful alpine flowers. We are also pleased to know that you found the restroom facilities comfortable and clean. We will continue striving to make Hakuba Sanso a relaxing place in the mountains for all our guests. We look forward to welcoming you back on your next visit to the Northern Alps.
夕朝食付きプラン
Date of Use:Jul 20, 2026 / Price:23,500 JPY(Tax Included)Experiences of Mr./Ms.tom****Post Date : Jul 22, 2026 20:54:38Total2
Service: 2 Room: 4 Breakfast: 4 Dinner: 2 Bath: -
Since it’s a large facility, it felt more like a commercial establishment than a mountain lodge. When we were about to leave, four staff members went through the entrance ahead of us, and when we were directed to dinner, we were told, “Please go straight ahead.” But when we got there, we were coldly told, “Please bring your trays.” It was my first time staying there, but I figured that’s just the way it is, and I’d consider staying there again if I have the chance.
From StaffThank you very much for staying at Hakuba Sanso. We appreciate you taking the time to share your honest feedback, especially as it was your first stay with us. As Hakuba Sanso is a large mountain lodge that welcomes many hikers, there are times when our staff must assist a large number of guests at once, and some waiting may unfortunately be unavoidable. We sincerely apologize that our guidance and communication left you with an unpleasant impression. Your comments are very valuable to us, and we will continue working to improve our service so that every guest feels welcomed and respected. We hope to have the opportunity to welcome you back to Hakuba Sanso on a future visit to the Northern Alps.
夕食付きプラン
Date of Use:Jul 20, 2026 / Price:48,000 JPY(Tax Included)Experiences of Mr./Ms.rus****Post Date : Jul 22, 2026 20:45:38Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 5 Bath: -
The staff were very helpful, and the facilities were clean and comfortable. Although there was an additional charge, I was very satisfied with the beef stew and desserts for dinner. I was thrilled to be able to soak up such an elegant atmosphere in a place like that. I also really liked the oyaki for breakfast—it was delicious.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear that you enjoyed our hospitality and found our facilities clean and comfortable. We are also very pleased that you enjoyed the optional beef stew and desserts. It is wonderful to know that you were able to spend a relaxing time with us and that you especially liked the oyaki served at breakfast. Your kind words are a great encouragement to our staff. We look forward to welcoming you back to Hakuba Sanso on your next visit to the Northern Alps.
夕朝食付きプラン
Date of Use:Jul 20, 2026 / Price:34,000 JPY(Tax Included)
The food was delicious. I caused some trouble by getting the breakfast time wrong, but you were very kind in handling the situation. Thank you very much.
Thank you very much for staying at Hakuba Sanso! We're delighted to hear that you enjoyed the meals. We're also glad we could help when you missed the scheduled breakfast time. Please don't worry about it—we're happy that you were still able to enjoy your meal. Thank you for your kind review. We hope to see you again in the Japanese Alps!