Overall, it was good. Breakfast and dinner were delicious, and the portions were generous. The dining hall’s efficient service was excellent. Even though they were busy, the dining hall staff were kind; they explained the dinner procedures clearly and were quick to provide seconds. As for areas for improvement, I’d suggest making the restrooms in Building 2 flushable, just like those in Building 3, and adding more drying rooms.

Six of us stayed here for one night. This was our first time staying at Hakuba Sanso. I’d heard it was the largest mountain lodge, but I was simply amazed by the sheer number of guests. We visited right in the middle of peak season, and I was truly impressed by how smoothly they managed to serve dinner to about 150 people across four seatings. I was also impressed by how carefully the meals were plated—there wasn’t a single sloppy detail. Given its size, facilities, and even a medical office, staying here provided a great sense of security.

The beef stew was really delicious.

I was really looking forward to dinner, but the rice was mushy, and even though I was hungry, I couldn’t really bring myself to eat much. The rooms are one tatami mat per person, which is standard for a mountain lodge. The restroom, which had been renovated, was clean and comfortable to use.

The smell from the bathroom wafted up at dawn, which was unpleasant 💦 Other than that, I was very satisfied. Thank you very much.

If I had to pick just one thing, it was during dinner when a foreign staff member was wiping down the tables to prepare them for the next group. It happened while they were spraying some kind of disinfectant—or was it just a spray?—and wiping the tables down with a cloth. We weren’t wearing slippers, but the foreign staff member was dropping all the trash that had accumulated on the tables onto the floor. This happened at every table. Naturally, food and other trash were scattered all over the floor, and there was even trash on the chair at my own seat. When I asked the foreign staff member to lend me a cloth, they wiped it down for me, but they just ran the cloth over the surface—it wasn’t actually clean—so I asked for the cloth and wiped it down myself. I didn’t have time to look at the floor, but on my way out, I saw there was a lot of trash on the floor, and it stuck firmly to my socks. I suppose it’s inevitable that people from different countries have different levels of consideration, but other guests have had the same experience. I think if you could provide some retraining, we’d be able to enjoy our stay much more.