Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall
4.39Service4.36
Room
3.96
Breakfast4.04
Dinner
4.11
Bath/Hot Springs, etc.3.12
Experiences of Mr./Ms.gen****Post Date : Aug 2, 2026 23:03:30Total4
Service: 4 Room: 2 Breakfast: 3 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.sts****Post Date : Aug 2, 2026 22:38:06Total4
Service: 3 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.ben****Post Date : Aug 2, 2026 21:42:41Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: 1
Congratulations on your 120th anniversary. Also, thank you for your hard work every day. I thought the hotel was very clean, and I felt the staff were well-trained. However, even though the restrooms were cleaned so thoroughly, by the next morning—some time after check-in—they were in a terrible state… Is it because there are guests from other countries? I found the guests’ manners to be lacking… As time passed, I noticed urine splatter around the urinal, slippers scattered everywhere, and—for some reason—slipper mats turned upside down. I felt that perhaps you should consider implementing a system to check the restrooms and provide guests with instructions on proper usage. That is what I came to realize.
From StaffThank you so much for the kind words on our 120th anniversary. We're also glad you noticed the daily cleanliness and staff training. At the same time, we take seriously your observation about the toilets becoming untidy as the day goes on, and we'll look into how we can improve this, including guidance on proper use. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.kiy****Post Date : Aug 2, 2026 20:13:06Total5
Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
夕食付きプラン（朝弁当も選べます）
Date of Use:Jul 31, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.131****Post Date : Aug 2, 2026 20:06:08Total3
Service: 3 Room: 3 Breakfast: 4 Dinner: 3 Bath: 1
Not realizing that lunch box orders could only be placed online, I tried to order one in person, but they couldn’t accommodate me. It was very different from the system I’d used before and from the systems at other mountain huts. I wish they would make the online reservation process clearer.
From StaffWe're sorry for the inconvenience with the lunch box ordering. Your feedback about the web reservation display being unclear is something we'll consider as we review our information going forward. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 31, 2026 / Price:63,000 JPY(Tax Included)Experiences of Mr./Ms.hir****Post Date : Aug 2, 2026 15:41:14Total5
Service: 4 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Jul 30, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.y.n****Post Date : Aug 2, 2026 10:34:46Total4
Service: 3 Room: 4 Breakfast: 3 Dinner: 3 Bath: -
夕朝食付きプラン
Date of Use:Jul 29, 2026 / Price:39,500 JPY(Tax Included)Experiences of Mr./Ms.t_s****Post Date : Aug 1, 2026 13:29:44Total4
Service: 4 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
The facility was clean, and I had a very pleasant experience there. I also appreciated the consideration shown in arranging the shared room, which was a great help.
From StaffWe're glad you enjoyed a comfortable stay at our clean facility, and appreciate you mentioning the room arrangement for shared spaces. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕食付きプラン
Date of Use:Jul 29, 2026 / Price:96,000 JPY(Tax Included)Experiences of Mr./Ms.nu3****Post Date : Aug 1, 2026 10:25:10Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Jul 25, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.yos****Post Date : Aug 1, 2026 10:24:30Total5
Service: 4 Room: 3 Breakfast: - Dinner: 3 Bath: -
The facility is large, which gives me a sense of security. I was surprised to see how new the restrooms were. A vending machine malfunction caused it to swallow two cans of beer (2,000 yen) (lol), but a staff member in the dining hall took care of it right away. Also, during meals, the dining hall staff—including the part-timers—worked very smoothly. The room was a little damp and had a slight odor, but since it’s a mountain lodge, I don’t have any particular complaints!
From StaffThank you for the kind words about the toilet facilities and the overall sense of comfort at the lodge. We're glad our staff could quickly sort out the vending machine issue, and it's great to hear the dining team's service felt smooth and attentive. We'll keep your note about the room in mind as we look at ways to improve. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Jul 16, 2026 / Price:48,000 JPY(Tax Included)
With Zack included, it was a tight squeeze for eight people in Room 15.
We're sorry the room felt cramped once backpacks were factored in as well. We'll take this into account for future room arrangements. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.