Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall
4.37Service4.38
Room
3.97
Breakfast3.96
Dinner4.07
Bath/Hot Springs, etc.2.97
Experiences of Mr./Ms.jun****Post Date : Jul 7, 2026 05:36:30Total4
Service: 5 Room: 4 Breakfast: 5 Dinner: 4 Bath: -夕朝食付きプラン
Date of Use:Jul 4, 2026 / Price:44,000 JPY(Tax Included)Experiences of Mr./Ms.suz****Post Date : Jul 6, 2026 20:10:28Total4
Service: 5 Room: 2 Breakfast: 3 Dinner: 3 Bath: -
This was my first time staying at Hakuba Sanso, and I was impressed by how quick and efficient the check-in process was. I was truly moved by how clean the restrooms were and by the beautiful views. It was just a shame that the bedding wasn’t quite up to par. The staff were very helpful, and overall, I was extremely satisfied. Thank you very much for your hospitality.
From StaffThank you very much for staying at Hakuba Sanso. We are delighted that you chose Hakuba Sanso for your first stay and that you appreciated our efficient check-in process, the spectacular views, the cleanliness of our restrooms, and the friendliness of our staff. We are sorry to hear that the bedding did not meet your expectations. Your feedback is valuable and will help us improve the comfort of our facilities. We hope to welcome you back when you visit the Japanese Alps again. Our team looks forward to seeing you in the future.
夕朝食付きプラン
Date of Use:Jul 4, 2026 / Price:192,000 JPY(Tax Included)Experiences of Mr./Ms.hir****Post Date : Jul 4, 2026 20:12:41Total5
Service: 5 Room: 5 Breakfast: - Dinner: 5 Bath: -
The restrooms were so clean! I was thrilled to find they even had a Washlet! Since there weren’t many guests that day, we were able to enjoy our room at our own pace, which really warmed our hearts—especially since we’d arrived with our bodies frozen from the cold. The staff at the front desk and in the dining room were all so polite and kind—it really made me want to come back!
From StaffThank you very much for staying at Hakuba Sanso. We sincerely appreciate you taking the time to share your kind feedback. We are delighted to hear that you were pleased with our clean facilities, including the washlet-equipped toilets, and that you were able to relax and enjoy a comfortable stay in your room during a quieter period. Thank you also for your warm words about our front desk and dining hall staff. Your encouragement means a great deal to our team. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps.
夕食付きプラン
Date of Use:Jul 2, 2026 / Price:96,000 JPY(Tax Included)Experiences of Mr./Ms.kar****Post Date : Jul 3, 2026 22:42:09Total4
Service: 4 Room: 5 Breakfast: 3 Dinner: 3 Bath: 2
I stayed one night at Hakuba Sanso. I couldn’t find anywhere to charge my phone or take a shower. The meals were okay—except that the miso soup didn’t seem to be refillable—but breakfast came with fish, which I don’t usually eat. The staff didn’t remind me of the time when the power would be turned off. Wi-Fi was available, though the speed was a bit slow—still satisfactory, though. The staff gave me helpful advice on planning my hiking route, and I even got a room to myself. Crampons could be borrowed at this sanso and returned at another sanso for a fee of ¥1,000, though they weren’t particularly useful. I stayed at Hakuba Sanso for one night, but there were no places to charge my cell phone or shower facilities. The meals were decent, but it was a bit disappointing that I couldn’t get a refill of miso soup. However, it was nice that breakfast included a fish dish, which I don’t usually eat. The staff did not specifically inform me of the time when the power would be cut off. Wi-Fi was available; the speed was a bit slow but still acceptable. The staff provided helpful advice on planning hiking routes, and it was nice to have a private room. It was convenient to be able to rent crampons at one mountain lodge and return them at another (for a nominal fee of 1,000 yen), but in reality, they weren’t all that useful. Hakubasansō ni 1 haku sh
From StaffThank you very much for staying at Hakuba Sanso. We sincerely appreciate you taking the time to share your feedback. We are pleased to hear that you were satisfied with the Wi-Fi and your private room. However, we are sorry that the lack of phone charging facilities and showers did not meet your expectations. Hakuba Sanso is located at an altitude of 2,832 meters, where electricity and water are very limited. For this reason, we are unable to provide phone charging services or shower facilities, and we appreciate your understanding. We also apologize that both the meals and the information provided by our staff did not fully meet your expectations. Breakfast menus vary from day to day, and we will continue working to improve our services so that more guests can enjoy their stay. Although you did not end up needing the crampon rental service, we offer it so that guests who require proper equipment can hike more safely. Thank you again for your valuable feedback. We hope to welcome
夕朝食付きプラン
Date of Use:Jul 1, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.ryo****Post Date : Jun 30, 2026 21:20:37Total4
Service: 5 Room: 3 Breakfast: 4 Dinner: 5 Bath: -
The restrooms are clean. The food is delicious. The staff are friendly and welcoming. It would have been nice if charging my phone had been free, though. It was a comfortable stay.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your feedback. We are delighted to hear that you appreciated the cleanliness of our toilets, enjoyed the meals, and found our staff's friendly smiles welcoming. It is very encouraging to know that you had a comfortable stay. Thank you also for your comment regarding smartphone charging. Due to the limited power supply in the mountain environment, it is difficult for us to offer this service free of charge. However, we truly appreciate your feedback and will take it into consideration as we continue to improve our services. We hope to welcome you back to Hakuba Sanso on your next visit to Mt. Hakuba.
夕朝食付きプラン
Date of Use:Jun 28, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.jer****Post Date : Jun 29, 2026 23:00:46Total5
Service: 5 Room: 4 Breakfast: - Dinner: 4 Bath: -
Not only were the restrooms clean, but the kitchen area was also heated from early in the morning—the attention to detail was even better than before. I had a wonderful time there, and it’s now one of the lodges I’d love to stay at again. Thank you to all the staff! 😊
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From StaffThank you very much for staying at Hakuba Sanso and for sharing your kind review. We are delighted to hear that you appreciated not only the cleanliness of our restrooms, but also the small details, such as having the self-catering room warm early in the morning. Your comment that our service felt even more attentive than before is especially encouraging to our staff. It is a great honor to know that Hakuba Sanso has become one of the mountain huts you would like to stay at again. We will continue striving to provide a comfortable and welcoming stay for all our guests. We look forward to welcoming you back to Hakuba Sanso on your next visit to Mt. Hakuba. Thank you again!
夕食付きプラン
Date of Use:Jun 27, 2026 / Price:31,000 JPY(Tax Included)Experiences of Mr./Ms.hig****Post Date : Jun 26, 2026 20:57:21Total5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
Both the interior and exterior were tidy and clean. The room was peaceful, and I was able to rest well. The futon and the room were warm. The meals were delicious and well-balanced.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your kind review. We are delighted to hear that you found both the indoor and outdoor facilities clean and well maintained, that you were able to rest comfortably in your room, and that the warm bedding and room helped you relax after your hike. We are also very pleased that you enjoyed our balanced and delicious meals. Your kind words are a great encouragement to our staff. We will continue striving to provide a comfortable and welcoming mountain lodge for all our guests. We look forward to welcoming you back to Hakuba Sanso on your next visit to Mt. Hakuba. Thank you again.
夕朝食付きプラン
Date of Use:Jun 24, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.n-h****Post Date : Jun 26, 2026 08:22:03Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
It’s been a few years since I last visited, and I was pleased to see that the restrooms had been beautifully renovated. Since construction work is going on day and night, I’m looking forward to seeing how the facilities improve in the future.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to leave us your review. We are delighted to hear that you visited us again after several years and were pleased with our newly renovated restrooms. We are continuously working to improve our facilities so that our guests can enjoy an even more comfortable stay. We truly appreciate your encouragement and look forward to welcoming you back to Hakuba Sanso on your next visit to Mt. Hakuba.
夕朝食付きプラン
Date of Use:Jun 24, 2026 / Price:17,500 JPY(Tax Included)Experiences of Mr./Ms.tak****Post Date : Jun 24, 2026 18:24:11Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
This was my first time staying in a twin room, and I was very satisfied with how well-equipped it was—just like a hotel. Although it was off-season with few guests, the staff’s service was excellent. I visited during the same time of year last year and this year, and I definitely hope to return next year. Finally, I was surprised to see how clean the restrooms had become—you’d never guess we were up in the mountains. Restrooms are often a concern when staying at mountain huts, but I was very pleased with them this time.
From StaffThank you very much for staying at Hakuba Sanso and for sharing your wonderful review. We are delighted to hear that you were very satisfied with your stay in our private room and that you found it as well-equipped as a hotel. We also truly appreciate your kind words about our staff, facilities, and the cleanliness of our restrooms. It means a great deal to us that you visited us during the same season last year and again this year, and that you are already looking forward to returning next year. Your encouragement is a wonderful motivation for all of our staff. We will continue doing our best to provide a comfortable, welcoming, and enjoyable mountain hut experience for all our guests. We look forward to welcoming you back to Hakuba Sanso next year. Thank you again!
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Jun 18, 2026 / Price:55,000 JPY(Tax Included)Experiences of Mr./Ms.kan****Post Date : Jun 23, 2026 16:57:10Total5
Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
This was my first time visiting in June. Since it was before opening hours, I suppose it couldn’t be helped, but I was disappointed that the cake set wasn’t available yet. Still, I’m grateful for the delicious meal and the warm hospitality. They also held a lecture on alpine plants, making for a wonderful hiking trip. I understand that there are no restrooms at this time of year, but as a woman, it’s difficult to find a safe spot with stable footing where I can use a portable toilet, especially since I never know when someone else might show up. At Hakuba Oike Mountain Lodge, I asked a female staff member on the off chance if I could use the restroom, but she snapped at me, saying it wasn’t open yet—which completely ruined my good mood. Since the staff were chatting amiably among themselves, I was surprised by how harshly she spoke to me. I understand her point, but the staff members must use the restroom themselves, and since it’s a long hike, I think it would be fine to charge a fee and open at least the outdoor restroom. I realize that mountain huts play a vital role and their staff do difficult work, but I think the female staff member at Oike Mountain Lodge could stand to learn a bit more about customer service. Otherwise, it risks giving the impression that mountain huts are acting high and mighty.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay in June, especially the meals and the alpine flower talk. It is truly encouraging for our staff to know that these experiences made your climb even more memorable. At the same time, we sincerely apologize for the unpleasant experience you had regarding the use of the restroom. We take your comments seriously and will review our staff training and hospitality to ensure that all guests feel welcome and comfortable during their stay. Thank you again for your honest feedback. We look forward to welcoming you back to Hakuba Sanso and providing you with an even better experience on your next visit.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Jun 12, 2026 / Price:16,000 JPY(Tax Included)
I stayed in a double room by myself. The food was delicious, and I appreciated having my privacy. The restroom was clean, too. It seemed like there was Wi-Fi in the main building, but the signal was weak in the annex. Also, the rice at dinner was too soft. Overall, I was satisfied.
Thank you very much for staying at Hakuba Sanso. We also sincerely appreciate you taking the time to share your feedback. We are delighted to hear that you enjoyed the meals, the privacy of your private room, and the cleanliness of our facilities. We also appreciate your comments regarding the Wi-Fi signal in the annex and the texture of the rice served at dinner. Your feedback is valuable and will help us improve our services. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps. We look forward to seeing you again.