Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall




4.40Service



4.36
Room



3.97
Breakfast



4.05
Dinner



4.12
Bath/Hot Springs, etc.



3.14
Experiences of Mr./Ms.bok****Post Date : Aug 12, 2026 08:30:18Total



5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -夕朝食付きプラン
Date of Use:Aug 9, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.yum****Post Date : Aug 12, 2026 07:25:57Total



5
Service: 5 Room: 5 Breakfast: 4 Dinner: 5 Bath: -
Check-in went smoothly, and the semi-private room was very comfortable. I really appreciated being able to charge my smartphone. I was surprised at how clean the restroom and sink area were. I was able to relax at the restaurant, and both the tart and the beer were delicious. The breakfast and lunch bento boxes were perfect. Above all, it was amazing how thoroughly clean the entire lodge was! I’m truly impressed by the daily efforts of all the staff. I was completely satisfied. Thank you very much!
From StaffThank you for such a detailed and thoughtful review. We are glad the semi-private rooms, phone charging, and the restrooms and washroom met your expectations. We renovated the restrooms last year, including adding washlets, so it is wonderful to hear they were comfortable to use. Thank you also for noticing the tarts at the restaurant, the boxed lunches, and the cleanliness throughout the hut — it truly encourages our staff. We appreciate you taking the time to write this.
夕食付きプラン
Date of Use:Aug 7, 2026 / Price:74,000 JPY(Tax Included)Experiences of Mr./Ms.ito****Post Date : Aug 11, 2026 22:26:25Total



5
Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
I was really glad I was able to switch to a private room.
From StaffWe are glad we could arrange a private room change for you and that you had a comfortable stay. Thank you very much.
夕食付きプラン
Date of Use:Aug 9, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.yok****Post Date : Aug 11, 2026 22:18:48Total



4
Service: 4 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
夕朝食付きプラン
Date of Use:Aug 9, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.yos****Post Date : Aug 11, 2026 21:18:18Total



2
Service: 4 Room: 3 Breakfast: 1 Dinner: 4 Bath: -
Since I’m allergic to the mackerel served for breakfast, I asked them to take it away before it was served—since leaving it would just result in food waste—but they waved me off, saying, “It’s okay to leave it.” I was very disappointed, since I’d made the request precisely because I didn’t want to waste food by leaving it behind. Also, after arriving, I tried using the Sky Plaza, but it was practically a sauna—not at all a relaxing environment—so I left pretty quickly. I don’t expect air conditioning, but surely there’s some way to improve the situation, like by ventilating the space?
From StaffThank you for taking the time to share your feedback. We are truly sorry that we were unable to properly accommodate your offer to have the mackerel set aside due to your allergy, resulting in unnecessary food waste. We also apologize that the Sky Plaza was not a comfortable space during your stay. We will take your comments seriously as we work to improve.
夕朝食付きプラン
Date of Use:Aug 5, 2026 / Price:32,000 JPY(Tax Included)Experiences of Mr./Ms.kaz****Post Date : Aug 11, 2026 20:56:54Total



3
Service: 3 Room: 3 Breakfast: 3 Dinner: 2 Bath: -
夕朝食付きプラン
Date of Use:Aug 9, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.sta****Post Date : Aug 11, 2026 12:54:05Total



5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
含晚餐與早餐
Date of Use:Aug 6, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.sta****Post Date : Aug 11, 2026 12:53:47Total



5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
含晚餐與早餐
Date of Use:Aug 6, 2026 / Price:120,000 JPY(Tax Included)Experiences of Mr./Ms.mtt****Post Date : Aug 11, 2026 09:39:56Total



4
Service: 4 Room: 4 Breakfast: - Dinner: 3 Bath: -
I stayed in a semi-private room. Although sounds carried easily, I was able to maintain my privacy and had a very comfortable stay. The bathrooms were clean, and the woman at the front desk was very friendly—it was a truly pleasant experience. It was also a valuable experience to hear Mr. Kikuchi speak at the restaurant that evening. I’d love to stay here again. Thank you very much!
From StaffWe are glad that, even with some sound carrying through, the semi-private room gave you enough privacy for a comfortable stay. Thank you also for the kind words about the cleanliness of the washrooms and the pleasant welcome at reception. That evening happened to be a talk by photographer Tetsuo Kikuchi, part of our 120th anniversary events, and hearing that it became a meaningful part of your visit at the restaurant means a lot to us. We appreciate you saying you would like to stay with us again. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕食付きプラン(朝弁当も選べます)
Date of Use:Aug 7, 2026 / Price:31,000 JPY(Tax Included)Experiences of Mr./Ms.g-k****Post Date : Aug 11, 2026 03:06:36Total



4
Service: 4 Room: 4 Breakfast: - Dinner: 4 Bath: -
I stayed in a semi-private room from August 7th to 8th. First and foremost, the restrooms were incredibly clean—that was a huge plus. That alone made me want to stay there again; overall, it was a great experience. It’s truly impressive how they managed to serve that many guests for dinner so quickly. If I had to mention one thing, it would be the front desk. Since this mountain lodge boasts such a large capacity, I thought it would be nice if they had a few more staff members at the front desk to make things run more smoothly.
From StaffThank you for staying with us in the semi-private room. We are truly delighted to hear that the toilets alone were clean enough to make you want to stay again. Thank you also for noticing how efficiently we handle such large numbers of guests at dinner. We have taken note of your suggestion to increase staffing at the front desk, especially given how many guests the lodge accommodates. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕食付きプラン
Date of Use:Aug 7, 2026 / Price:31,000 JPY(Tax Included)
I was surprised to see such a large mountain lodge near the summit. It was great that there was plenty of space at my feet to set down my backpack. Arriving at 4:00 p.m.—depending on the gondola’s operating hours from Tsugaike—was quite a challenge for people who aren’t strong hikers, as even a minor mishap could prevent them from making it. Since cell phone reception is often unreliable, it would be helpful if text messaging via satellite communication were made available.
We are glad you were surprised by the scale of the hut this close to the summit, and that the space for setting down packs worked well for you. As for phone signal, mountain terrain makes reliable reception difficult in many areas, but we will keep your suggestion about satellite communication in mind for the future.