Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall
4.36Service4.39
Room
3.97
Breakfast3.94
Dinner4.06
Bath/Hot Springs, etc.2.97
Experiences of Mr./Ms.tok****Post Date : Apr 29, 2026 06:46:27Total4
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Apr 25, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.la_****Post Date : Apr 28, 2026 10:19:43Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
We used the room on the first day of our stay. The room was shared, but since it was empty, we were allowed to use it as a private room. The room was warm and sunny, so it was comfortable, and most importantly, the toilet was very clean. The toilet was very clean, but the water was not flushable due to the time of year. The employees were very nice and the customer service was good.
From StaffThank you very much for staying with us on the opening day of the season. We sincerely appreciate your kind and detailed feedback. We are glad to hear that, as it was relatively quiet, you were able to enjoy your stay in a more private and relaxed setting. We are also pleased that you found the room sunny and comfortable, and that you were satisfied with the cleanliness of the restroom. Your kind words about our staff are truly encouraging. Regarding the restroom water, during the spring (snowy) season, water may not be available in order to prevent freezing. We sincerely apologize for any inconvenience this may cause and appreciate your understanding, as this is necessary to safely maintain the facility. We will continue to strive to provide a safe and comfortable environment for all our guests. We look forward to welcoming you again.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Apr 25, 2026 / Price:80,000 JPY(Tax Included)Experiences of Mr./Ms.nor****Post Date : Apr 27, 2026 22:03:17Total4
Service: 5 Room: 3 Breakfast: 4 Dinner: 4 Bath: -
The futon on the third floor was cold.
From StaffThank you very much for staying with us. We also appreciate you taking the time to share your feedback. We are sorry to hear that the futon on the third floor felt cold and caused you discomfort. During the spring (snowy) season, mountain huts are strongly affected by outside temperatures, and it can be quite cold depending on the conditions. We provide bedding designed for cold conditions, and we will continue to make efforts to create a more comfortable environment for our guests. We sincerely look forward to welcoming you again.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Apr 25, 2026 / Price:18,000 JPY(Tax Included)Experiences of Mr./Ms.sac****Post Date : Apr 27, 2026 20:03:27Total4
Service: 5 Room: 4 Breakfast: 3 Dinner: 3 Bath: -
I think it was right after we vacated the cabin, but the building was very clean and the bedding was breath thermo, so we were able to sleep without being cold at all. Thank you very much for your help.
From StaffThank you very much for staying with us. We truly appreciate your kind words about the cleanliness of our facility and the warmth of our bedding. We are delighted to hear that you had a comfortable stay. We will continue striving to provide a pleasant experience for all our guests. We sincerely look forward to welcoming you again.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Apr 25, 2026 / Price:144,000 JPY(Tax Included)
Good points 1. The introduction of a reservation system simplified the reception and payment process and made it smooth. The restrooms have been renovated and are clean. I expect it will be difficult to maintain hygiene due to the large scale of accommodation. 3. It was warm inside the lodge with stoves and heaters, probably because it was spring time. It was especially cold around the toilets in the morning. We look forward to using the lodge again!
Thank you very much for staying with us. We sincerely appreciate your kind and detailed feedback. We are very pleased to hear that the introduction of our reservation system made the check-in and payment process smooth and convenient. We are also grateful for your positive comments regarding the improvements and cleanliness of the restroom. On the other hand, we are sorry to hear that the restroom area felt cold in the early morning. During the spring (snowy) season, our facilities are more affected by outside temperatures, and it can become quite cold, especially in the early morning and evening. We will continue to make efforts to maintain and improve our facilities so that all guests can stay comfortably. We look forward to welcoming you again.