Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall
4.36Service4.39
Room
3.97
Breakfast3.94
Dinner4.06
Bath/Hot Springs, etc.2.97
Experiences of Mr./Ms.tak****Post Date : Jun 24, 2026 18:24:11Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Jun 18, 2026 / Price:55,000 JPY(Tax Included)Experiences of Mr./Ms.kan****Post Date : Jun 23, 2026 16:57:10Total5
Service: 5 Room: 4 Breakfast: 5 Dinner: 5 Bath: -
This was my first time visiting in June. Since it was before opening hours, I suppose it couldn’t be helped, but I was disappointed that the cake set wasn’t available yet. Still, I’m grateful for the delicious meal and the warm hospitality. They also held a lecture on alpine plants, making for a wonderful hiking trip. I understand that there are no restrooms at this time of year, but as a woman, it’s difficult to find a safe spot with stable footing where I can use a portable toilet, especially since I never know when someone else might show up. At Hakuba Oike Mountain Lodge, I asked a female staff member on the off chance if I could use the restroom, but she snapped at me, saying it wasn’t open yet—which completely ruined my good mood. Since the staff were chatting amiably among themselves, I was surprised by how harshly she spoke to me. I understand her point, but the staff members must use the restroom themselves, and since it’s a long hike, I think it would be fine to charge a fee and open at least the outdoor restroom. I realize that mountain huts play a vital role and their staff do difficult work, but I think the female staff member at Oike Mountain Lodge could stand to learn a bit more about customer service. Otherwise, it risks giving the impression that mountain huts are acting high and mighty.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed your stay in June, especially the meals and the alpine flower talk. It is truly encouraging for our staff to know that these experiences made your climb even more memorable. At the same time, we sincerely apologize for the unpleasant experience you had regarding the use of the restroom. We take your comments seriously and will review our staff training and hospitality to ensure that all guests feel welcome and comfortable during their stay. Thank you again for your honest feedback. We look forward to welcoming you back to Hakuba Sanso and providing you with an even better experience on your next visit.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Jun 12, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.gt0****Post Date : Jun 21, 2026 19:31:49Total5
Service: 3 Room: 4 Breakfast: 4 Dinner: 5 Bath: 1
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to receive a perfect overall rating and greatly appreciate your high ratings for our breakfast, room, and dinner. Our staff will continue striving to provide a comfortable and enjoyable mountain lodge experience for all our guests. We look forward to welcoming you again on your next visit to Mt. Hakuba. Thank you very much.
事前銀行振込：夕朝食付きプラン
Date of Use:Jun 18, 2026 / Price:53,000 JPY(Tax Included)Experiences of Mr./Ms.kud****Post Date : Jun 21, 2026 11:23:47Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 5 Bath: -
It was a wonderful cabin ^ ^
From StaffThank you very much for staying at Hakuba Sanso. We are delighted to hear your kind comment, “It was a wonderful mountain lodge ^^”. We are pleased that you enjoyed our meals, rooms, and the service provided by our staff. We will continue striving to provide a comfortable and pleasant stay for all our guests. When you visit the Northern Alps again, we hope you will stop by Hakuba Sanso. All of our staff look forward to welcoming you again. Thank you very much.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:May 2, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.mis****Post Date : Jun 21, 2026 10:46:42Total3
Service: 3 Room: 5 Breakfast: 3 Dinner: 4 Bath: -
Since it’s a mountain lodge, the menu is limited, but the curry for dinner was even more delicious than I expected. I had three helpings. There weren’t many guests, so it was nice that two of us could share a private room. They started requiring a reservation deposit this year, but I feel that 3,000 yen is too much. I wish they’d at least lower it to around 1,000 yen. When the fee is high, it makes it harder to cancel, and I think there will be climbers who push themselves even in bad weather. (I don’t know if that was the reason, but in fact, the day before, there was a mountain accident involving climbers who were presumably planning to stay at the lodge on the Great Snowfield due to bad weather.) Also, due to the reservation deposit system, I find it difficult to make group reservations, whether for private rooms or shared rooms. (Even though the deposit can be carried over in case of a cancellation, there’s no guarantee that the same group—with the same number of people—will be able to visit next time.) I hope they’ll improve the reservation system.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your valuable feedback. We are delighted to hear that you enjoyed our curry dinner and even had three servings! Although our menu options are naturally limited due to the mountain environment, we always strive to provide meals that our guests can truly enjoy, and your kind words are a great encouragement to us. We also appreciate your comments regarding our reservation deposit system. The system was introduced to help reduce no-shows, especially during periods of bad weather, and to allow more guests the opportunity to stay with us. At the same time, we understand that there are situations where changes to group size or rebooking can be inconvenient. We will continue to improve our reservation system based on feedback from our guests so that it becomes easier and more convenient to use. We hope to welcome you back to Hakuba Sanso on your next visit to Mt. Hakuba. Our staff look forward to seeing you ag
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:May 2, 2026 / Price:16,000 JPY(Tax Included)Experiences of Mr./Ms.tan****Post Date : Jun 18, 2026 06:50:35Total5
Service: 5 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
Since we visited on a weekday during a break in the rainy season, there weren’t many guests—including us—so we had plenty of space to do whatever we wanted. Everything was comfortable. We also got to hear from a staff member about the strong man who carried the giant boulder used for the directional sign at the summit, which helped expand our knowledge of the mountain. If I had to nitpick, the only downside was that the portion of rice in the bento lunch they prepared for us was a bit small for a big eater like me (lol).
From StaffThank you very much for staying at Hakuba Sanso and for sharing your kind review. We are delighted to hear that you enjoyed the peaceful atmosphere during a quieter period between the rainy days and had a relaxing time in the mountains. We are also pleased that conversations with our staff allowed you to learn more about the history of the mountains, including the story of the legendary porter who carried the large summit direction marker to the top. Thank you as well for your honest comment regarding the portion size of the rice in the lunch box. We will take your feedback into consideration as we continue to improve our services. We hope to welcome you back to Hakuba Sanso on your next visit to Mt. Hakuba. Our staff look forward to seeing you again. Thank you very much.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Jun 15, 2026 / Price:37,000 JPY(Tax Included)Experiences of Mr./Ms.kai****Post Date : Jun 17, 2026 13:29:20Total5
Service: 5 Room: 5 Breakfast: - Dinner: 4 Bath: -
The customer service was truly wonderful. I know there are all kinds of people—from experienced hikers to total newbies who aren’t used to the mountains—and with so many visitors from mainland China these days, I imagine it must be tough, but please keep up the great work. I guess it’s because you’re not yet fully open, but the dinner menu seemed a bit smaller than what was featured in the magazine (lol). I was so happy to meet the legendary Mr. Nakagawa from Karamatsu Sanso—he’s always so kind! Thank you for your hospitality.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your kind comments. We are delighted to hear that you were satisfied with our staff’s hospitality. In recent years, we have welcomed more first-time hikers and guests from overseas, so your words that you felt comfortable and enjoyed your stay are truly encouraging to all of us. We will continue striving to provide a comfortable and welcoming mountain lodge experience for all our guests. We hope you will visit Hakuba Sanso again on your next trip to Mt. Hakuba. All of our staff look forward to welcoming you again. Thank you very much.
残雪期(4/25〜6/19)｜夕食付きプラン
Date of Use:Jun 14, 2026 / Price:14,500 JPY(Tax Included)Experiences of Mr./Ms.kum****Post Date : Jun 15, 2026 21:54:13Total5
Service: 4 Room: 5 Breakfast: 4 Dinner: 4 Bath: -
This was my first time staying at Hakuba Sanso. I had booked a semi-private room, but since there were only a few of us, they kindly provided us with a 6-tatami-mat room, which I really appreciated. Thanks to the staff’s warm hospitality, I had a very comfortable stay. I hope to stay there again someday.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your kind review. We are delighted to hear that you had a comfortable stay during your first visit to Hakuba Sanso. As there was some availability on the day of your stay, we were pleased to prepare a larger six-tatami room so that you could relax and rest more comfortably. Your warm comments about our staff are truly encouraging and greatly appreciated. We hope to welcome you again in another season and share the beauty of the Hakuba mountains with you. Our entire team looks forward to seeing you again.
残雪期(4/25〜6/19)｜夕朝食付きプラン
Date of Use:Jun 13, 2026 / Price:34,000 JPY(Tax Included)Experiences of Mr./Ms.sna****Post Date : Jun 12, 2026 11:38:20Total4
Service: 5 Room: 4 Breakfast: 3 Dinner: 4 Bath: -
We arrived late, but the staff was courteous and helpful without making us feel uncomfortable. We were not able to purchase items at the store due to the delay in helicopter transportation, but we were able to make a layaway and have the items delivered to the headquarters. We are very glad that we came at this time of the year instead of the busy season because the toilets, which were under construction last year, were flushed and clean, and because there were few guests during the lingering snow season, we were able to change to a private room. We would like to visit Yukikura-dake next year, so we will be back to take care of you again.
From StaffThank you very much for staying at Hakuba Sanso and for taking the time to share your thoughtful feedback. We are delighted to hear your kind words about our staff. Despite your late arrival, we are pleased that we were able to assist you comfortably. We were also relieved to learn that your delayed luggage arrived safely and that we could be of help during a stressful situation. Thank you as well for choosing to stay with us again following your visit last year. We are glad that you were able to enjoy a more relaxed stay in a private room during a quieter period and appreciate the beauty of Mt. Hakuba at a leisurely pace. We hope you will have the opportunity to visit Mt. Yukikura next year. All of us at Hakuba Sanso look forward to welcoming you again.
残雪期(4/25〜6/19)｜夕食付きプラン
Date of Use:Jun 9, 2026 / Price:51,000 JPY(Tax Included)Experiences of Mr./Ms.lit****Post Date : Jun 11, 2026 21:31:33Total5
Service: 5 Room: 5 Breakfast: - Dinner: 5 Bath: -
I have used this course three times in 2023, 2024, and 2026, all during the remaining snow season. The manager and all the staff are very kind and we are always happy to use the lodge! I am sure that the number of climbers will increase in the summer, but I sincerely wish everyone good health and safety.
From StaffThank you very much for staying at Hakuba Sanso and for sharing your kind review. We are delighted that you have chosen to stay with us again in 2026, following your visits in 2023 and 2024. Your warm words about our staff are truly appreciated and encourage us to continue our efforts. We will keep striving to provide a safe and comfortable mountain lodge experience for all our guests. We look forward to welcoming you again at Mt. Hakuba.
残雪期(4/25〜6/19)｜素泊まりプラン
Date of Use:Jun 9, 2026 / Price:24,000 JPY(Tax Included)
This was my first time staying in a twin room, and I was very satisfied with how well-equipped it was—just like a hotel. Although it was off-season with few guests, the staff’s service was excellent. I visited during the same time of year last year and this year, and I definitely hope to return next year. Finally, I was surprised to see how clean the restrooms had become—you’d never guess we were up in the mountains. Restrooms are often a concern when staying at mountain huts, but I was very pleased with them this time.
Thank you very much for staying at Hakuba Sanso and for sharing your wonderful review. We are delighted to hear that you were very satisfied with your stay in our private room and that you found it as well-equipped as a hotel. We also truly appreciate your kind words about our staff, facilities, and the cleanliness of our restrooms. It means a great deal to us that you visited us during the same season last year and again this year, and that you are already looking forward to returning next year. Your encouragement is a wonderful motivation for all of our staff. We will continue doing our best to provide a comfortable, welcoming, and enjoyable mountain hut experience for all our guests. We look forward to welcoming you back to Hakuba Sanso next year. Thank you again!