Hakuba Sanso Lodge

  • Accommodations

Just below the summit of Mt. Hakuba

  • Overall
    1.01.01.01.01.04.36
    Service1.01.01.01.01.04.39
    Room1.01.01.01.01.03.97
    Breakfast1.01.01.01.01.03.94
    Dinner1.01.01.01.01.04.06
    Bath/Hot Springs, etc.1.01.01.01.01.02.97
    Experiences of Mr./Ms.yta****
    Post Date : Jul 13, 2026 20:47:42
    Total1.01.01.01.01.04

    Service: 4 Room: 4 Breakfast: 4 Dinner: 2 Bath: -

    Dinner feels a little lacking. It would have been nice to have one main dish.

    From Staff

    Thank you very much for staying at Hakuba Sanso. We are pleased to hear that you were satisfied with your room and breakfast. At the same time, we appreciate your feedback that dinner felt a little lacking and that you would have preferred a more substantial main dish. Your comments are valuable and will be taken into consideration as we continue to improve our meals. We hope to welcome you back to Hakuba Sanso on your next visit to the Northern Alps. We look forward to seeing you again.

    夕朝食付きプラン
    Date of Use:Jul 11, 2026 / Price:38,000 JPY(Tax Included)
    Experiences of Mr./Ms.pec****
    Post Date : Jul 13, 2026 17:12:08
    Total1.01.01.01.01.05

    Service: 4 Room: 5 Breakfast: - Dinner: 3 Bath: -

    I was surprised at how clean the restroom was! I also appreciated that we could have as many refills as we wanted of rice and miso soup packed with ingredients for dinner.

    From Staff

    Thank you very much for staying at Hakuba Sanso. We are delighted to hear that you were impressed by the cleanliness of our restrooms. We are also glad you enjoyed our dinner, especially the free refills of rice and our hearty miso soup. We will continue to do our best to provide a clean, comfortable environment and satisfying meals for all our guests. We look forward to welcoming you back on your next visit.

    夕食付きプラン(朝弁当も選べます)
    Date of Use:Jul 10, 2026 / Price:14,500 JPY(Tax Included)
    Experiences of Mr./Ms.nao****
    Post Date : Jul 13, 2026 07:45:31
    Total1.01.01.01.01.05

    Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -

    It was clean and comfortable, and thanks to you, we had a wonderful hike. We’d love to stay here again the next time we climb Mt. Yari in Hakuba. Thank you very much.

    From Staff

    Thank you very much for staying at Hakuba Sanso. We are delighted to hear that you found our lodge clean and comfortable, and that we were able to contribute to an enjoyable mountain trip. Your kind words are a great encouragement to all of our staff. We are also grateful to hear that you plan to stay with us again when you climb Mount Hakuba-Yari. We will continue working hard to provide a comfortable and welcoming mountain lodge for all our guests. We look forward to welcoming you back on your next adventure.

    夕朝食付きプラン
    Date of Use:Jul 10, 2026 / Price:38,000 JPY(Tax Included)
    Experiences of Mr./Ms.da1****
    Post Date : Jul 12, 2026 20:07:32
    Total1.01.01.01.01.05

    Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -

    My travel companion was having trouble with their leg, so we ended up arriving at the mountain lodge later than planned. Before we arrived, a staff member called to check on us, and they even upgraded our room from a 6-person room to an 8-person room—we were given a very warm welcome. After that, my companion became so exhausted that they couldn’t get up from their bed and were unable to go to the dining hall for dinner. Even then, the dining hall staff showed concern for my companion’s well-being, offering kind words: “If you start to feel unwell, we have medicine available, so please don’t hesitate to let us know.” Furthermore, they packed dinner into a takeout container for my companion who was resting in the room. Thanks to this, my companion recovered overnight and was able to enjoy the second day’s hike. I would like to express my deepest gratitude to all the staff members for their wonderful thoughtfulness and assistance. Thank you very much indeed.

    From Staff

    Thank you very much for staying at Hakuba Sanso and for sharing your kind review. We understand how worrying it must have been when your companion became unwell on the way to the lodge. We are truly glad to hear that our staff could provide some reassurance and support during such a difficult time. It is wonderful to know that your companion recovered well and that you were both able to enjoy your hike the following day. Your thoughtful words mean a great deal to all of us and encourage us to continue providing the best care we can. We hope to welcome you back to Hakuba Sanso on your next visit to Mt. Hakuba. We look forward to seeing you again.

    夕朝食付きプラン
    Date of Use:Jul 9, 2026 / Price:80,000 JPY(Tax Included)
    Experiences of Mr./Ms.ice****
    Post Date : Jul 12, 2026 12:04:08
    Total1.01.01.01.01.04

    Service: 5 Room: 3 Breakfast: 3 Dinner: 4 Bath: -

    The restroom was clean, and the Washlet made it very comfortable.

    From Staff

    Thank you very much for staying at Hakuba Sanso. We truly appreciate your kind comments about our toilets. We work hard to keep our facilities clean and comfortable, even in the mountains, so we are delighted to know you had a pleasant stay. We hope to welcome you back on your next visit to the Northern Alps. Our staff look forward to seeing you again.

    夕朝食付きプラン
    Date of Use:Jul 9, 2026 / Price:16,000 JPY(Tax Included)
    Experiences of Mr./Ms.ia-****
    Post Date : Jul 11, 2026 22:58:06
    Total1.01.01.01.01.04

    Service: 4 Room: 4 Breakfast: 4 Dinner: - Bath: -

    From Staff

    Thank you very much for staying at Hakuba Sanso. We sincerely appreciate you taking the time to leave us a rating. We are pleased to know that you were satisfied with your room, meals, and our service. Your feedback encourages us to continue providing a comfortable and welcoming experience for all our guests. We look forward to welcoming you back to Hakuba Sanso on your next visit to the Northern Alps. We hope to see you again soon.

    朝食付きプラン
    Date of Use:Jul 8, 2026 / Price:13,500 JPY(Tax Included)
    Experiences of Mr./Ms.car****
    Post Date : Jul 11, 2026 21:07:00
    Total1.01.01.01.01.05

    Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -

    This was my first time staying at a mountain lodge in the Hakuba-kan chain. The online reservation process was very easy to follow, and check-in at the front desk on the day of my stay went smoothly. I felt that having such well-developed information infrastructure is crucial for future stays at mountain lodges. The only staff member I spoke with was the woman at the front desk, but she was very warm and kind, which left a very positive impression on me.

    From Staff

    Thank you very much for staying at Hakuba Sanso and for taking the time to share your kind review. We are delighted that your first visit to one of our mountain lodges was a pleasant one. It is especially rewarding to hear that our online reservation system was easy to use and that your check-in process went smoothly. We also sincerely appreciate your kind comments about our staff. We will be sure to share your compliments with our reception team, who will be very happy to hear them. We look forward to welcoming you back to Hakuba Sanso on your next visit to the Northern Alps. We wish you many more enjoyable mountain adventures.

    夕朝食付きプラン
    Date of Use:Jul 9, 2026 / Price:17,500 JPY(Tax Included)
    Experiences of Mr./Ms.kat****
    Post Date : Jul 8, 2026 21:13:31
    Total1.01.01.01.01.04

    Service: 5 Room: 4 Breakfast: 4 Dinner: 4 Bath: -

    As Japan’s largest mountain lodge, I’d been wanting to stay here for a long time. The staff were very courteous, and the check-in process was simple and easy to follow thanks to the QR code. The meals were more than sufficient for a mountain lodge, but I think it would have been even better if the private rooms had interior locks (for security).

    From Staff

    Thank you very much for staying at Hakuba Sanso. We are truly honored that Hakuba Sanso had been on your list of mountain huts to visit. We are delighted to hear that you were satisfied with our staff, the smooth check-in process, and the meals, which exceeded your expectations for a mountain hut. We also appreciate your suggestion that room doors would feel more secure with interior locks. Your valuable feedback will be taken into consideration as we continue to improve our facilities. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Jul 3, 2026 / Price:22,000 JPY(Tax Included)
    Experiences of Mr./Ms.sat****
    Post Date : Jul 7, 2026 21:08:27
    Total1.01.01.01.01.05

    Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -

    I’ve been staying here every year, but this was my first time staying in a special bedroom suite in 15 years. With clean sheets and a café table, I had a very comfortable stay. Also, the restrooms have been renovated and are now very comfortable. I’ve also come to love the French fries, which are a new addition to the Sky Plaza menu. As for the reservation system, until last year it was very difficult to book because the hotel was fully booked day after day with what appeared to be provisional reservations. However, a deposit system was introduced this year, making it much easier to make reservations. That said, while we used to be able to book a private Japanese-style room even for just two people, the current system seems to limit this to groups of three or more. I would appreciate it if you could improve this aspect. Overall, we had a wonderful time. Thank you very much.

    From Staff

    Thank you very much for staying at Hakuba Sanso. We sincerely appreciate your continued support over the years and thank you for sharing your impressions after staying in one of our bed rooms for the first time in 15 years. We are delighted to hear that you found our renovated washrooms and toilets comfortable, and that you enjoyed the clean bedding and pleasant atmosphere throughout the lodge. We are also pleased that you enjoyed the new French fries menu at Sky Plaza Hakuba. It is encouraging to hear that the new reservation deposit system made it easier for you to book your stay. Thank you as well for your feedback regarding the reduced availability of private Japanese-style rooms. We will take your comments into consideration as we continue to improve our operations. We look forward to welcoming you back to Hakuba Sanso on your next visit to the Japanese Alps.

    夕朝食付きプラン
    Date of Use:Jul 5, 2026 / Price:55,000 JPY(Tax Included)
    Experiences of Mr./Ms.ooy****
    Post Date : Jul 7, 2026 17:52:32
    Total1.01.01.01.01.02

    Service: 3 Room: 2 Breakfast: - Dinner: 4 Bath: -

    I stayed there on July 4. I got the impression that group guests were given priority, so we were the last to be served at meals. The room had only one thin futon, so it was very cold.

    From Staff

    Thank you very much for staying at Hakuba Sanso. We sincerely appreciate you taking the time to share your feedback. We are sorry that you had to wait for dinner. At Hakuba Sanso, dinner is served in the order that guests arrive. However, during busy periods, there may be a waiting time. We appreciate your understanding. We are also sorry to hear that your room felt cold. In early July, weather conditions in the Japanese Alps can change rapidly, and temperatures often drop significantly, especially in the morning and evening. It can feel like midwinter, so we recommend bringing adequate warm clothing. Thank you again for your valuable comments. We hope to welcome you back to Hakuba Sanso on your next visit to the Japanese Alps.

    夕食付きプラン
    Date of Use:Jul 4, 2026 / Price:16,000 JPY(Tax Included)