Thank you very much for staying at Hakuba Sanso. We renovated the restrooms in 2025, so we're delighted that you noticed the difference. We're also glad you enjoyed the dinner. We hope your time in the Northern Alps left you with a wonderful memory. We look forward to welcoming you again.

Thank you for staying at Hakuba Sanso, and for your honest feedback. You're right that online booking and touchscreen ordering can be confusing if you're not used to them — sorry for the trouble at Sky Plaza. Next time, please just ask any of our staff directly; we're always happy to help in person. We're glad to hear you're already planning to manage it solo next year. We hope to welcome you back to the mountains of Hakuba then.

Thank you very much for staying at Hakuba Sanso. We are truly honored that you chose to stay at a place you had long dreamed of visiting. We are delighted to hear that you enjoyed the meals and spectacular views at Sky Plaza, the hospitality of our staff, your room, and even the beautiful alpine flowers. We are also pleased to know that you found the restroom facilities comfortable and clean. We will continue striving to make Hakuba Sanso a relaxing place in the mountains for all our guests. We look forward to welcoming you back on your next visit to the Northern Alps.

Thank you very much for staying at Hakuba Sanso. We appreciate you taking the time to share your honest feedback, especially as it was your first stay with us. As Hakuba Sanso is a large mountain lodge that welcomes many hikers, there are times when our staff must assist a large number of guests at once, and some waiting may unfortunately be unavoidable. We sincerely apologize that our guidance and communication left you with an unpleasant impression. Your comments are very valuable to us, and we will continue working to improve our service so that every guest feels welcomed and respected. We hope to have the opportunity to welcome you back to Hakuba Sanso on a future visit to the Northern Alps.

Thank you very much for staying at Hakuba Sanso. We are delighted to hear that you enjoyed our hospitality and found our facilities clean and comfortable. We are also very pleased that you enjoyed the optional beef stew and desserts. It is wonderful to know that you were able to spend a relaxing time with us and that you especially liked the oyaki served at breakfast. Your kind words are a great encouragement to our staff. We look forward to welcoming you back to Hakuba Sanso on your next visit to the Northern Alps.

Thank you very much for staying at Hakuba Sanso. We are sorry to hear that you had to change your hiking plans due to a problem with your hiking boots. We also sincerely apologize that our breakfast service did not meet your expectations. Thank you for your suggestions regarding additional miso soup and the breakfast bento side dishes. Although operating a mountain lodge comes with time and staffing limitations, we will take your valuable feedback into consideration as we continue working to improve our service. Thank you for taking the time to share your comments. We hope to have the opportunity to welcome you back to Hakuba Sanso on a future visit to the Northern Alps.

Thank you very much for staying at Hakuba Sanso. While we are pleased that you were satisfied with your room, we are sorry that our meals did not meet your expectations. We sincerely appreciate your feedback and will continue working to improve our meals so that our guests can enjoy them even more. We hope you will visit the Hakuba area in the Northern Alps again and enjoy another wonderful mountain adventure. We look forward to seeing you again.