Hakuba Sanso Lodge
- Accommodations
Just below the summit of Mt. Hakuba
-
Overall




4.39Service



4.36
Room



3.96
Breakfast



4.04
Dinner



4.11
Bath/Hot Springs, etc.



3.12
Experiences of Mr./Ms.pzk****Post Date : Sep 6, 2026 14:28:01Total



5
Service: 3 Room: 4 Breakfast: - Dinner: - Bath: -素泊りプラン
Date of Use:Sep 2, 2026 / Price:14,800 JPY(Tax Included)Experiences of Mr./Ms.yos****Post Date : Sep 6, 2026 13:40:44Total



5
Service: 4 Room: 5 Breakfast: 3 Dinner: 4 Bath: -
I’ve stayed here many times before, but this was my first time using a small private room for two. While I like the large rooms too, the partitioned space for two was different from the large rooms—it made it much more comfortable to organize our luggage and change clothes. I’ll treasure the 120th-anniversary sticker.
From StaffThank you, as always, for staying with us — and this time for trying our private room for two. We're glad it offered a different kind of comfort from the shared rooms, making it easier to sort your things and change. We're happy to hear you'll treasure the sticker as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 3, 2026 / Price:39,600 JPY(Tax Included)Experiences of Mr./Ms.bun****Post Date : Sep 6, 2026 11:49:29Total



5
Service: 4 Room: 4 Breakfast: 4 Dinner: 4 Bath: -
Since it was an event, dinner was served as a bento box, but the food wasn’t cold, and it even came with miso soup. I had the morning bento, and I personally found the saltiness of the umeboshi just right—it was delicious. The staff at the front desk were wonderful, with their warm smiles and the care they showed toward someone who wasn’t feeling well. Hearing about the mountain hut’s 120-year history and its future plans made me appreciate its existence all over again. Next time, I’d like to stay at a lodge that has a Washlet.
From StaffThank you for your understanding about dinner being served as a boxed meal during the event, along with miso soup. We're glad the saltiness of the pickled plum in your breakfast rice ball was just right for you. We also appreciate your kind words about how we looked after a guest who wasn't feeling well, and we're relieved it left you feeling reassured. As a lodge with such a long history, we're reminded once again how much we want to keep caring for it. We hope you'll enjoy a room with a washlet next time. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕食付きプラン(朝弁当も選べます)
Date of Use:Sep 2, 2026 / Price:18,800 JPY(Tax Included)Experiences of Mr./Ms.kam****Post Date : Sep 6, 2026 10:04:02Total



3
Service: 3 Room: 3 Breakfast: 2 Dinner: 2 Bath: -
Perhaps because there was an event that day, or maybe because they were too busy to focus on customer service, the service felt rather robotic.
From StaffThank you for staying with us. We're sorry to hear our service felt impersonal during your visit. We take your feedback seriously and will keep working to make sure every guest feels genuinely looked after. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 2, 2026 / Price:38,000 JPY(Tax Included)Experiences of Mr./Ms.nas****Post Date : Sep 6, 2026 09:24:57Total



5
Service: 4 Room: 5 Breakfast: 5 Dinner: - Bath: -
This was my first time staying here. The shared room was clean and comfortable, but the drying room wasn’t working. I figured it might be because it was sunny, so I just let it go. However, the next morning, when I went to the annex for breakfast, I saw that the drying room there was working, which left me a little disappointed.
From StaffThank you for staying with us for the first time. We're glad the clean room and the breakfast were to your liking. As for the dry room, how well it runs can vary depending on the day and the weather, and we're sorry this caused you some inconvenience. We've taken your feedback to heart and will keep it in mind going forward. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
朝食付きプラン
Date of Use:Sep 2, 2026 / Price:16,300 JPY(Tax Included)Experiences of Mr./Ms.guc****Post Date : Sep 5, 2026 22:47:30Total



5
Service: 5 Room: 5 Breakfast: 3 Dinner: 2 Bath: -
Every time I visit, I’ve noticed wonderful improvements—like the addition of Washlet toilets—and the fact that I can choose a private room that ensures my privacy even when I’m alone. It really feels like it’s becoming more and more like a hotel. The live music package was excellent, but since this mountain lodge is known for its fantastic dinners, I found the bento box a bit of a letdown—even though I know it’s understandable (I know I’m being a bit picky). Still, the staff were kind and efficient, so overall, it was a very positive experience.
From StaffIt means a lot that you notice something new each time you visit. Glad the privacy of the room and the washlet toilets worked well for you. As for the boxed lunch with the live plan, we take your comment as coming from someone who already knows how good our dinners can be, and we appreciate that. Thank you for the kind words about our staff as well. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 3, 2026 / Price:24,800 JPY(Tax Included)Experiences of Mr./Ms.shi****Post Date : Sep 5, 2026 21:58:50Total



4
Service: 1 Room: 4 Breakfast: 3 Dinner: 3 Bath: -
I stayed here to catch the Super Mountaineering Club’s live performance. It was my first time staying in the building with the front desk. It was a little cold. The toilets had Washlet features, which was very comfortable. It was a shame that nothing dried in the drying room. I was dissatisfied with the way the woman at the front desk gave instructions. When I lifted my backpack off the floor, the bear bell rang, so I set the backpack on a chair for a moment to take it off right away—but she immediately said, “Sir! Please don’t let the bear bell ring. Please do not place your backpack on the chair.” She said this about a second after I set it down. I wasn’t walking around ringing the bell the whole time, and since she was able to say that so immediately after it went off—and I was already trying to take it off—I assume she saw and understood what was happening. Her tone, which sounded like she was cracking down on the bear bell, made me feel uncomfortable. When I was shivering from the cold after coming down the mountain, surely there could have been a different way to say it. Precisely because everyone else had been so kind, that one remark was particularly disappointing.
From StaffWe take seriously that the way our front desk staff raised the concern about the bear bell could have been communicated differently, especially given the situation. We're sorry for the discomfort this caused. Thank you for noting that our other staff were kind. Glad the washlet toilets worked well for you, though we're sorry the drying room fell short. We'll be looking into how we handle these interactions going forward.
夕朝食付きプラン
Date of Use:Sep 3, 2026 / Price:40,600 JPY(Tax Included)Experiences of Mr./Ms.yas****Post Date : Sep 5, 2026 21:23:35Total



5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
I stayed with the Super Mountaineering Club during their live event. I was especially happy that they remembered I had stayed with them last year and reached out to me. On top of that, they even prepared a special meal for me. I’m truly grateful. To be honest, this hike is a bit challenging for me, but I’ll train for another year and definitely hope to visit again next year.
From StaffWe're glad we could remember your visit from last year and say hello again. Glad the special meal was a pleasant surprise too. We're rooting for your training ahead of next year, and we'd love to see you again then. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 3, 2026 / Price:18,800 JPY(Tax Included)Experiences of Mr./Ms.chi****Post Date : Sep 5, 2026 20:05:12Total



5
Service: 5 Room: 5 Breakfast: 5 Dinner: 5 Bath: -
I stayed at the mountain lodge despite the bad weather. When they found me shivering from the cold, they brought me warm water several times and even covered me with a blanket. I can’t thank the staff enough. The meals were delicious. I ate my packed lunch at Oike, and thanks to that, I didn’t run out of energy and was able to make it down the mountain safely. Thank you so much for everything.
From StaffHearing that our staff noticed you were cold in the bad weather and could offer hot water and blankets means a great deal to us. We're deeply grateful you shared this with us. Glad the meals and boxed lunch could support you on a safe descent as well. We're relieved you made it down safely. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 3, 2026 / Price:26,300 JPY(Tax Included)Experiences of Mr./Ms.lak****Post Date : Sep 5, 2026 07:21:30Total



3
Service: 4 Room: 2 Breakfast: 4 Dinner: 3 Bath: -
It was my first time staying at a mountain cabin. I found it strange that you can't lock the door from the outside when you go out. Other than that, I think it was great.
From StaffIt's an honor that your very first stay at a mountain hut was with us. Like most mountain huts, our standard rooms don't have locks, though we do offer a special room with a lock if that's something you'd prefer next time. We're glad everything else was to your liking. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.
夕朝食付きプラン
Date of Use:Sep 2, 2026 / Price:43,600 JPY(Tax Included)
I stayed here on a room-only basis. The facilities, including the kitchen and drying room, were excellent, and I had a very comfortable stay. Thank you very much.
Thank you for staying with us on a room-only basis. We're glad the cooking area, drying room, and other facilities let you get by without any trouble. We hope to welcome you back to the mountains of Hakuba, in the Japanese Alps.